Hetvi Khirsaria
@hetvikhirsaria
I resolve customer inquiries across channels with empathy, accuracy, and first-contact support.
CanadaWhat I'm looking for
At TELUS Digital, I provide multichannel client support, resolve inquiries at first contact, and help clients use digital self-service tools while meeting quality, productivity, compliance, and service-level targets.
I've also supported high-volume customers at Purdy's Chocolatier and Webcare Infoway, using active listening, sound judgment, and accurate record-keeping to resolve concerns and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Delivered customer support through multiple channels, resolving inquiries at first point of contact. Navigated multiple computer systems while maintaining accuracy and meeting quality and productivity targets.
Customer Service Representative
Purdy's Chocolatier
Jun 2022 - Feb 2025 (2 years 8 months)
Delivered exceptional customer experiences to a high volume of diverse customers, resolving concerns with empathy and active listening. Multitasked across transactions and record-keeping in a fast-paced environment.
Technical Support Representative
Webcare Infoway
Dec 2020 - Apr 2022 (1 year 4 months)
Handled high volumes of inbound client inquiries, resolving issues at first contact through sound judgment and empathy. Managed concurrent cases across multiple systems and authored knowledge guides to reduce repeat issues.
Education
Degrees, certifications, and relevant coursework
University of Windsor
Master's, Applied Computing
2022 - 2024
Pursued a Master's in Applied Computing, focusing on the application of computing technologies to solve real-world problems.
Darshan University
Bachelor's, Computer Engineering
2017 - 2021
Completed a Bachelor's in Computer Engineering, gaining a strong foundation in computer science and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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