Open to opportunities

Nithya Vellingiri

@nithyavellingiri

Message

Experienced Customer Service Representative with a focus on client satisfaction.

Canada

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Service Representative, I have honed my skills in delivering fast, accurate, and empathetic support, particularly through my role at Petro-Canada’s online helpline. My experience includes resolving complex account, billing, and app-related issues while ensuring high levels of customer satisfaction. I pride myself on my ability to handle high volumes of inquiries across various platforms, including phone, email, and live chat.

Throughout my career, I have consistently met and exceeded performance metrics such as First Call Resolution (FCR) and Customer Satisfaction Scores (CSAT). My proactive approach to identifying recurring customer issues has led to valuable process improvements, enhancing the overall customer experience. I am committed to maintaining confidentiality and adhering to data privacy protocols while providing top-notch service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Petro-Canada

Jan 2025 - Present (6 months)

Responded to high volumes of inbound customer inquiries across phone, email, and live chat platforms related to Petro-Points, billing, app issues, and account access. Accurately resolved technical issues involving the Petro-Canada mobile app, including login errors, transaction history, card linking, and balance display.

Inbound Customer Support Technical Troubleshooting Conflict Resolution

Customer Service Representative

City Union Bank

Sep 2020 - Present (4 years 10 months)

Provided frontline support to customers via phone, email, and live chat for inquiries related to fuel cards, Petro-Points, mobile app issues, billing, and transactions. Resolved technical and billing-related concerns while maintaining high customer satisfaction scores.

Customer Support Technical Troubleshooting Billing Support Product Promotion Conflict Resolution

Education

Degrees, certifications, and relevant coursework

GRD College of Science

Master's in International Business, International Business

Completed a Master's degree focusing on international business principles and practices. Gained expertise in global market strategies and cross-cultural management.

GRD College of Science

Bachelor of Commerce (IT), Commerce (IT)

Obtained a Bachelor of Commerce with a specialization in Information Technology. Developed a strong foundation in business concepts combined with IT applications.