At Lakn Design and Technologies OPC. Ltd, I manage 100+ North American advertiser and agency accounts weekly, from outreach through post-onboarding success. I train and onboard new accounts, with zero escalations and 100% retention across the managed base.
I built Excel MIS dashboards to track partner performance and flag at-risk accounts, supporting proactive interventions and a 95%+ CSAT score. I also use Seamless.AI for lead research and prospect segmentation.
At Adguruji, I delivered 15% account revenue uplift through consultative upselling and cross-selling, and redesigned intake workflows to cut onboarding time by 30%. I’ve also managed B2B sales cycles using BANT and CHAMP, and achieved 100% donor retention during a campaign at Muskurahat Foundation.
