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Diomelyn Ovalle Jiménez

@diomelynovallejimnez

Legal Intake Specialist at Loan Lawyers LLC. who helped generate $70K–$90K in monthly retained case revenue through intake and follow-up.

Dominican Republic

Message

At Loan Lawyers LLC., I handled inbound and outbound calls for people seeking debt defense and consumer protection representation. I sent legal agreements, followed up with potential clients, and scheduled attorney consultations.

I contributed to approximately $70K–$90K in monthly retained case revenue through legal intake, strategic follow-ups, and client retention efforts. I also mentored and trained new team members during onboarding.

At Ethen Ostroff Law, I conducted initial intake interviews for prospective personal injury clients, evaluated potential cases, and gathered accident and injury information. I scheduled consultations and maintained client records using Salesforce and Litify.

At Mint Mobile, I provided VIP customer support and promoted services while handling customer concerns in English and Spanish. I’m currently pursuing a Bachelor’s degree in Modern Languages at UNIVERSIDAD AUTONOMA DE SANTO DOMINGO.

Experience

Work history, roles, and key accomplishments

Intake Specialist

Loan Lawyers LLC

Apr 2025 - Apr 2026 (1 year)

Handled inbound and outbound calls to assist potential clients seeking legal representation, sent legal agreements, and mentored new team members during onboarding.

Legal Intake CRM Management Client Communication Mentorship Appointment Scheduling Docusign Pandadoc

Intake Specialist

Ethen Ostroff Law

Mar 2025 - Apr 2025 (1 month)

Conducted initial intake interviews for prospective personal injury clients, evaluated cases, and maintained accurate client records in CRM systems.

Legal Intake Salesforce Litify CRM Management Client Communication Case Evaluations

VIP Customer Sales & Care Representative

Mint Mobile

Apr 2023 - Jan 2025 (1 year 9 months)

Provided personalized support to VIP customers, handled high-volume interactions in English and Spanish, and processed orders and returns.

Customer Service B2C Sales CRM Management Bilingual Communication Technical Support Clover

Waitress

Raquette Lake Navigation Company

May 2017 - Aug 2017 (3 months)

Delivered exceptional customer service aboard sightseeing and dining cruises, working efficiently in a fast-paced seasonal environment.

Customer Service Teamwork Adaptability Communication Skills

Education

Degrees, certifications, and relevant coursework

Universidad Autonoma de Santo Domingo

Bachelor's degree, Modern Languages

Currently pursuing a Bachelor's degree in Modern Languages, with 23 courses remaining.

Ministry of Education, Science and Technology (MESCyT)

English Immersion Program, English

2016 - 2016

Grade: Honors

Successfully completed the official English Immersion Program, graduating with honors. Developed advanced English communication skills through intensive language training.