At Morgan & Morgan, I handle inbound calls from prospective and existing clients, capturing key details at first contact to help move cases forward. I keep case records and client interactions current in Salesforce so legal teams have accurate information.
Previously, I supported Verizon Prepaid customers at Alorica with account, device, and service issues, and helped FedEx customers with shipping inquiries and billing discrepancies at Teleperformance. I bring 8+ years of experience supporting clients in English and Spanish, along with administrative and intake experience in remote environments.
