At LFFLaw Firm, I supported immigration intake and retention, helping clients with family-based petitions and humanitarian immigration matters.
I gathered and documented client information, coordinated document collection and e-signatures, and followed up on case progress and pending materials.
I served as a liaison between clients, attorneys, legal advisors, and internal teams. I scheduled attorney calls and escalated legal or case-specific questions to the appropriate person.
At Conduent, I monitored customer service calls for quality and compliance, documented findings, and provided feedback based on evaluations. I’ve also supported customers through chat, social media, email, and phone roles.
