At MRA Law Group Firm, I processed and validated client data for legal review, using Excel to organize, track, and report information. I also checked records for discrepancies and coordinated with legal staff on timely case-document processing.
At Alorica / Greatvirtualworks.com, I provided customer service and technical support for merchants, delivery drivers, and end users. I resolved issues with order management systems and account access, tracked support tickets, and trained new team members on support procedures and escalation protocols.
