Open to opportunities

Dilshad Ikram

@dilshadikram

Message

Results-driven business development and project management leader with 18+ years' experience.

Pakistan

Message

What I'm looking for

I seek a leadership role managing business development or projects in a collaborative organization that values process improvement, ISO-driven quality, and opportunities to scale ICT and HR solutions.

I am a results-driven manager with over 18 years' experience leading business development, project management, BPO operations, and public procurement initiatives. I have a strong track record in tendering and proposal writing, ERP procurement systems (SAP Ariba, Fieldglass, UNGM, EPADS), ISO 9001:2015 compliance, and delivering high-impact ICT and HR projects across public and private sectors.

I lead cross-functional teams to convert business opportunities into delivered solutions, overseeing contract management, quality assurance, client relations, and stakeholder engagement. Notable project experience includes contact center and service desk deployments, helpline and health app initiatives, and large-scale recruitment and HR outsourcing engagements.

Experience

Work history, roles, and key accomplishments

Current

Manager Business Development

Current

Catcos Private Limited

Oct 2009 - Present (16 years 1 month)

Led end-to-end business development and project management for ICT, HR, and BPO initiatives, managing tendering, proposals, contracts and ISO 9001:2015 compliance to secure major government and private-sector projects.

Project Management ISO 9001 Fieldglass Contract Management Client Relations Stakeholder Engagement

Phone Banker

United Bank Limited

Oct 2005 - Oct 2008 (3 years)

Managed call center operations and delivered high-quality customer service, performing call evaluations, resolving escalations and coordinating cross-departmental responses to improve service quality.