Dillon Carroll
@dilloncarroll
IT Support Technician focused on fast hardware fixes, networking, and self-hosted reliability.
AustraliaWhat I'm looking for
I’m a hands-on IT Support Technician with experience in hardware troubleshooting, system installations, and customer-facing technical support. I bring a practical help desk foundation, backed by real-world ticketing and troubleshooting workflows from my help desk lab.
I’ve supported OEM customers with on-site repairs, handled software and hardware diagnosis, re-imaged systems, and managed allocated spare parts while meeting customer service level agreements (SLAs). I also build and maintain customer-ready hardware—setting up and calibrating commercial projector and audio equipment.
I enjoy solving problems end-to-end: testing and reporting software issues in JIRA, maintaining web content with WordPress and Elementor, and growing my own capabilities through my current CompTIA and Azure studies. My goal is to keep systems stable, secure, and easy for users to rely on.
Experience
Work history, roles, and key accomplishments
Junior IT Technician
Buzz A Geek
Jul 2025 - Aug 2025 (1 month)
Provided on-site hardware repairs and technical support to OEM customers, completing fixes within contracted customer service SLAs. Performed troubleshooting, software re-installs/re-imaging, and managed allocated spare parts.
Technical Support & QA
Axiom Holographics
Sep 2021 - Jan 2024 (2 years 4 months)
Supported and maintained custom commercial hardware systems by performing setup, installation, and calibration of projectors and audio equipment. Conducted QA testing of proprietary software, reported bugs in JIRA, and maintained company websites using WordPress and Elementor.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA A+, IT Support
Currently pursuing CompTIA A+ to strengthen foundational IT support and troubleshooting skills.
CompTIA
CompTIA Security+, Cybersecurity
Currently pursuing CompTIA Security+ to build practical cybersecurity knowledge and skills.
Microsoft
Microsoft Azure Fundamentals, Cloud Computing
Currently pursuing Microsoft Azure Fundamentals to understand core cloud concepts and services.
Diploma of Audio Engineering
Diploma of Audio Engineering, Audio Engineering
Completed a Diploma of Audio Engineering.
TCM Security Help Desk Lab
Help Desk Lab (TCM Security), IT Support / Help Desk
Practicing real-world help desk scenarios using ticket systems and troubleshooting workflows.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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