aksh jindal

Built a two-app digital signage system (Android mobile + Android TV) enabling non-technical users to display media from Google Drive, manage playlists, pair devices with secure codes, and control playback with backend device management and caching for reliable playback.

Acted as first point of contact for escalations, triaging tickets and resolving system and customer issues to maintain service continuity and meet performance KPIs. Reviewed case quality, improved documentation, and collaborated with compliance and stakeholders to uphold data-handling standards.

Provided front-line technical and digital support across secure platforms, troubleshooting account access and workflow issues while enforcing data security and access controls. Mentored junior staff and collaborated with technical teams to improve system usability.

Delivered in-store IT and POS support, resolving transaction, scanner, printer and system issues to ensure POS uptime and operational accuracy. Trained new hires on POS systems and supported high-volume customer interactions.

Provided technical support for mobile devices, broadband and connectivity, diagnosing and resolving hardware, software and network issues to meet performance targets. Delivered efficient problem resolution under service metrics.

Activities and societies: Relevant coursework: CCNA1 & CCNA2, LAN workshops, Programming (Python, Java), Web technologies.

Currently completing a Bachelor of Information, Communication & Technology with focus areas in networking, cybersecurity, and systems administration.

Completed a Certificate III in Information, Digital Media & Technology covering core technical skills for digital and IT support roles.