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Testing Test

@testingtest

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Microsoft Certified IT Professional specializing in IT support and administration.

Australia

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What I'm looking for

I seek a dynamic role in IT support where I can leverage my skills and grow within a collaborative team environment.

I am a Microsoft Certified IT Professional with extensive hands-on experience in technical support, system administration, and help desk operations. My expertise spans across Microsoft 365, AWS cloud services, Windows Server, Active Directory, and network troubleshooting. I have recently completed comprehensive training in cybersecurity and cloud support, further enhancing my skills in delivering exceptional IT solutions.

Throughout my career, I have demonstrated a proven track record in retail IT support and server administration, ensuring seamless customer service delivery. My strong problem-solving skills, combined with ITIL knowledge and experience with ticketing systems, enable me to effectively manage and resolve technical issues. I am passionate about continuous learning and adapting to new technologies, which drives my commitment to excellence in IT support.

Experience

Work history, roles, and key accomplishments

IT Support Intern

Graduate Plus

Jan 2025 - Apr 2025 (3 months)

Completed an intensive 3-month IT support training program with hands-on practice in enterprise environments. Managed help desk tickets using industry-standard ticketing systems and performed Microsoft 365 user provisioning and Exchange Online administration.

Help Desk Ticketing Systems Exchange Online Technical Documentation ITIL

Retail Supervisor & IT Support Liaison

Leisure Coast Fruit Market

Sep 2021 - Jan 2025 (3 years 4 months)

Served as the primary IT support contact for retail operations, coordinating with external MSP providers and troubleshooting POS systems, printers, and Wi-Fi connectivity. Managed user accounts, performed network upgrades, and provided after-hours emergency support for critical system outages.

Active Directory

System Administrator

KMInfosystems

Apr 2014 - May 2016 (2 years 1 month)

Administered Windows Server and Linux infrastructure, managing user accounts, group policies, and access controls in Active Directory. Performed server installations, OS patching, system updates, and resolved network connectivity issues.