OR KHAN
@orkhan
IT support specialist with strong networking, systems and asset-management expertise.
AustraliaWhat I'm looking for
I am an IT support specialist with a Master of Information Technology (Networking and Security) and over five years' hands-on experience in asset management, system and network administration, and service desk operations across education and corporate environments. I consistently resolve incidents within SLA, deploy and configure endpoints and servers, and provide technical advice to stakeholders to improve ICT service delivery.
My background includes supporting large user bases and complex environments — from NSW public schools to global Google-facing operations — with strengths in Active Directory, MS 365, DHCP/DNS, routing and switching, ticketing systems, and inventory/asset management. I bring a proactive, customer-focused approach and measurable achievements in operational support, project participation, and process-driven problem resolution.
Experience
Work history, roles, and key accomplishments
ICT Customer Support Officer
Department of Education (NSW)
Jun 2022 - Jun 2025 (3 years)
Provided ICT support to 70+ NSW schools, resolving incidents within SLA and implementing networking solutions (DNS, DHCP, IP addressing) while installing and troubleshooting servers, WAPs, printers and switches.
IT Helpdesk Support
1APCD Pty Ltd
Feb 2021 - Jun 2022 (1 year 4 months)
Managed helpdesk escalations, maintained backups and company systems, and provided remote support to WFH clients while coordinating with vendors and finance for service continuity and invoicing.
IT Helpdesk Support
Astreya Pty Ltd
Feb 2020 - Oct 2020 (8 months)
Supported 2,500+ global users and managed inventory/asset lifecycle for conference room and endpoint devices, resolving tickets within SLAs and contributing to large-scale global projects.
Junior System Administrator
Axact IT Services
Oct 2017 - Apr 2019 (1 year 6 months)
Provided onsite and remote support to ~20 clients weekly, administered Active Directory domains, deployed OS/software, and set up POS and Android printers across 30 stores.
Education
Degrees, certifications, and relevant coursework
Performance Education
Professional Year, Professional Year/Workplace Skills
2017 - 2018
Professional Year program covering Australian job searching skills, workplace communication, and interview preparation.
CUCharles Sturt University
Master of Information Technology, Information Technology (Networking and Security)
2015 - 2017
Master of Information Technology with majors in Networking and Security; completed a Final Research Report.
KTKarachi Institute of Economics and Technology
Bachelor of Electronics Engineering, Electronics Engineering
2008 - 2013
Grade: Distinction average
Activities and societies: Won 1 prize in final year project; Academic Achievement Award (institutional recognitions noted in resume).
Bachelor of Electronics Engineering; achieved distinction average and won a prize for the final year project.
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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