Open to opportunities

Rejo Emmanuel

@rejoemmanuel

IT Support specialist

Passionate and dedicated IT Support specialist with a strong focus on resolving technical issues efficiently and effectively. Skilled in troubleshooting, system maintenance, and delivering excellent customer service, I thrive on ensuring seamless IT operations for businesses. With a keen eye for detail and a proactive approach, I’m always ready to tackle challenges and support teams in achieving their goals

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Securecom

Oct 2023 - Present (2 years)

Provided MSP support and infrastructure & network support. Responsible for end-user hardware and software support, on-call monitoring, and maintaining IT infrastructure documentation. Created tickets and collaborated with team members to resolve complex technical issues.

MSP support Troubleshooting Software support Infrastructure Support end user support Hardware Support Network Support Ticketing Systems Documentation Management

Service Desk Analyst

NZBlood

Aug 2023 - Sep 2023 (1 month)

Delivered infrastructure and end-user support, including O365 admin support and application deployment via SCCM. Managed incident management and ensured security compliance while providing user and hardware support.

O365 administration SCCM Infrastructure Support end user support Application Deployment Hardware Support User Support Security Compliance Incident Management

Desk Support Engineer

FIFA Women's World Cup

Feb 2023 - Apr 2023 (2 months)

Provided on-prem and cloud support for AD & AAD, managed SSL certificate updates, and handled on-boarding and off-boarding processes. Supported users with hardware and applications, and managed network devices and endpoint management.

AD support AAD support Endpoint management Troubleshooting Application Support Hardware Support User Support SSL Certificate Management Network Management

IT Services Administrator

Syniverse Technologies

Mar 2022 - Nov 2022 (8 months)

Provided support for Azure migrations, managed Azure Admin and mailbox migrations, and handled on-premises O365 management. Responsible for VPN configuration, server management, and asset management, as well as overseeing access control systems and CCTV management.

Azure O365 VPN Configuration Asset Management CCTV Management Ruckus Microsoft 365 Mailbox Migration server management

IT Site Service Specialist

Parexel International

Jun 2019 - Mar 2022 (2 years 9 months)

Provided troubleshooting and diagnostics for hardware and network issues, maintained the network, and developed new IT solutions. Supported users with hardware issues and configured laptops for new hires.

Troubleshooting User Support Hardware Support Azure IT Solutions Development Laptop Configuration Network maintenance

Technical Support Engineer

Wipro Info Tech

Mar 2016 - Jun 2019 (3 years 3 months)

Diagnosed and resolved technical issues related to hardware, software, and networks. Installed and configured software and hardware, provided applications support, and educated users on software and hardware usage.