CWCoen Walmsley
@coenwalmsley
Motivated IT professional specializing in software support, troubleshooting, and web development.
AustraliaWhat I'm looking for
I am a motivated IT professional with a strong foundation in software support, hardware repair, and customer service, currently working as a Software Support Specialist. I leverage technical skills in Python, C#, Bash, Linux and SQL to diagnose issues, resolve tickets, and improve user experience.
In my current role I provide phone and email support, manage and resolve support tickets of varying priorities, and query client databases to assist with data integrity and access issues. I have practical experience from a Certificate IV in Information Technology — Programming, which included hands-on projects in web development with HTML, CSS and JavaScript.
I am passionate about continuous learning and development and actively seek opportunities to elevate my career where I can contribute to innovative digital solutions through strong problem-solving, clear communication, and technical proficiency.
Experience
Work history, roles, and key accomplishments
Software Support Specialist
Education Horizons
Jan 2023 - Present (2 years 8 months)
Provide phone and email software support, managing and resolving support tickets while querying client databases to diagnose issues and maintain high client satisfaction.
Internal Sales Coordinator
Temco Blastone
Jan 2019 - Dec 2021 (2 years 11 months)
Supported internal sales operations by preparing reports, tracking performance, and managing inbound prospect calls to improve conversion and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Certificate IV in Information Technology - Programming
Certificate IV in Information Technology - Programming, Information Technology
2022 - 2022
Activities and societies: Practical programming and web development projects; coursework in Python, C#, SQL, HTML/CSS, JavaScript, Bash and Linux.
Completed Certificate IV in Information Technology (Programming) with practical projects covering Python, C#, SQL, web development, Bash, and Linux.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Social media
Job categories
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