JBJonal Bungabong
@jonalbungabong
IT Support Specialist with 10 years of experience in managed services.
AustraliaWhat I'm looking for
I am an IT Support Specialist with a decade of experience in providing exceptional technical support within fast-paced Managed Service Provider environments. My expertise lies in Microsoft 365 and Azure, where I have successfully managed user lifecycle processes and resolved complex technical issues while adhering to strict SLA requirements. I pride myself on delivering reliable IT solutions that enhance operational efficiency across diverse business settings.
Throughout my career, I have demonstrated strong technical abilities paired with effective client communication. I have administered Microsoft 365 and Azure cloud services, implemented Single Sign-On (SSO) solutions, and managed hybrid Active Directory environments. My commitment to maintaining robust network infrastructures and ensuring seamless user experiences has been a cornerstone of my professional ethos. I am passionate about leveraging technology to solve problems and improve client satisfaction.
Experience
Work history, roles, and key accomplishments
Desktop Engineer
Procision Pty Ltd.
Apr 2024 - May 2025 (1 year 1 month)
Diagnosed and resolved complex server issues, configured VPN setups, and executed comprehensive onboarding/offboarding processes. Administered Microsoft 365, Azure cloud services, SharePoint sites, and Exchange Admin Center for multiple client environments.
Remote Helpdesk Technician
Sourcepass. Inc. - MSP
Jun 2021 - Apr 2024 (2 years 10 months)
Managed Helpdesk operations for 250+ clients in an MSP environment, executing onboarding and offboarding processes for users and workstations. Administered hybrid Active Directory and Azure AD Sync environments, troubleshooting complex network issues across multiple client infrastructures.
Remote Helpdesk Technician
Consuro MSP
Jul 2020 - Jun 2021 (11 months)
Provided technical support for Microsoft Windows server environments, managing server hardware, networking, web services, and database issues. Administered Active Directory, DNS, and cluster configurations, handling Exchange Admin Center and firewall issues.
ICT Officer
Dusit Thani Hotel
Apr 2019 - Jun 2020 (1 year 2 months)
Supported in-house PABX server (FreePBX) for guest and internal ICT communications, managing Micros Opera version 3.1.5 and local server databases. Maintained Microsoft Exchange email infrastructure and troubleshot network issues, file permissions, and Windows Server problems.
ICT Helpdesk
Pearl Farm Beach Resort
Apr 2018 - Apr 2019 (1 year)
Administered in-house PABX server (FreePBX) supporting guest and internal communication systems for hotel operations, and managed Micros Opera version 3.1.5 hospitality management system. Maintained Microsoft Exchange email infrastructure, administered Windows File Server, and diagnosed network connectivity issues.
NOC technician
ViewQwest Pte. Ltd
Nov 2014 - Mar 2018 (3 years 4 months)
Provided technical support via phone, email, remote, and onsite for managed network services, fibre line, dedicated VOIP, and VPN. Performed proactive maintenance to supported internet services.
Education
Degrees, certifications, and relevant coursework
University of Immaculate Conception
Bachelor of Science, Computer Engineering
Graduated with a Bachelor of Science in Computer Engineering. The curriculum provided a strong foundation in computer systems, hardware, and software development.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Interested in hiring Jonal?
You can contact Jonal and 90k+ other talented remote workers on Himalayas.
Message JonalFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
