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Dilip Sharan

@dilipsharan

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Customer-focused service professional skilled in negotiation, problem resolution, and client retention.

India

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What I'm looking for

I seek a remote customer service role in a dynamic organization where I can use negotiation, problem-solving, and client-retention skills to improve customer experience and drive growth.

I am a motivated customer service professional with a proven record in client relations, negotiation, and resolving billing disputes. I bring strong communication skills, diplomacy, and a solution-oriented mindset to every role.

As an entrepreneur, I founded and ran ASYSTBILLS LLC, handling operations, client acquisition, and retention strategies while making independent decisions to grow the business. Earlier roles include Negotiations Manager at Billtrim India and senior customer service positions where I resolved complex inquiries and mentored junior staff.

I have hands-on product testing experience from my role as a Test Rider at Ather Pvt Ltd, where I provided detailed feedback to improve product quality. My background blends leadership, project management concepts, and frontline customer support to drive positive customer outcomes.

I seek remote customer service opportunities where I can apply my negotiation, problem-solving, and interpersonal skills to enhance customer experience and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Owner/Founder

AsystBills LLC

Jan 2020 - Jan 2022 (2 years)

Established and managed all operational aspects of a startup, developed client acquisition and retention strategies, and resolved diverse business challenges through independent decision-making.

Operations Management Client Acquisition Customer Retention Business Strategy Problem Solving

Negotiations Manager

Billtrim India Pvt Ltd

Jan 2018 - Jan 2019 (1 year)

Negotiated on behalf of clients to resolve billing discrepancies and achieve favorable outcomes using persuasive communication and stakeholder management.

Negotiation Client Advocacy Communication Persuasion Stakeholder Management Customer Retention

Test Rider

Ather Pvt Ltd

Jan 2017 - Jan 2018 (1 year)

Conducted rigorous testing of electric bikes and provided actionable feedback to improve product quality and performance, demonstrating attention to detail in QA processes.

Product Testing Quality Assurance Test Reporting Attention To Detail Field Testing

Senior CSR

Asyst

Jan 2009 - Jan 2012 (3 years)

Promoted to Senior CSR after delivering high-quality customer support; resolved complex inquiries, mentored junior staff, and contributed to improved team performance.

Customer Support Mentoring CRM Communication Team Leadership Customer Satisfaction

Customer Service Representative

Asyst

Jan 2008 - Jan 2009 (1 year)

Managed customer interactions within a sales process, addressed queries, provided product information, and facilitated sales transactions leading to strong performance recognition.

Sales Support Product Knowledge Customer Retention