Tamara Lampeva
@tamaralampeva
Motivated professional with strong customer service and leadership skills.
What I'm looking for
I am a motivated and diligent professional with over four years of experience in customer service across various industries, including hospitality, retail, and entertainment. My strong communication skills and approachable demeanor have allowed me to excel in fast-paced environments, where I consistently deliver outstanding service and support team objectives. I am recognized for my reliability and keen attention to detail, ensuring that I manage tasks efficiently and meet tight deadlines.
Throughout my career, I have developed a solid foundation in conflict resolution and emotional intelligence, enabling me to handle difficult situations calmly and professionally. My adaptability and proactive approach allow me to thrive in multicultural settings, where I can effectively support diverse clients. I am committed to continuous growth and take the initiative to learn new systems and processes, always striving to contribute meaningfully to team success and organizational progress.
Experience
Work history, roles, and key accomplishments
Supervisor
Costa Coffee
Mar 2024 - May 2025 (1 year 2 months)
Led a high-performing team in a fast-paced hospitality environment. Ensured exceptional customer experiences through training and mentorship. Resolved customer issues swiftly while maintaining brand reputation.
Online Customer Support Representative
Freelance
Jun 2023 - Feb 2024 (8 months)
Delivered efficient chat and email support to international customers. Handled technical and product-related issues with professionalism. Adapted to diverse client needs and digital platforms.
Customer Service Advisor
Three Mobile
Oct 2022 - May 2023 (7 months)
Met and exceeded sales targets through tailored customer solutions. Maintained excellent complaint-handling and communication skills. Gained deep knowledge of products and customer engagement techniques.
Front of House Staff
Grosvenor Casino
Feb 2022 - Oct 2022 (8 months)
Managed high-traffic service areas for events with 200+ guests. Took initiative in organizing shifts and customer experiences. Excelled in time management under high-pressure environments.
Shift Leader
Caffè Nero
May 2021 - Feb 2022 (9 months)
Trained new staff and led daily team operations. Managed tills, restocking, and ensured consistent service standards. Maintained a clean and welcoming environment.
Customer Service Volunteer
Thames Hospice
May 2020 - Sep 2020 (4 months)
Delivered kind and efficient service while supporting a charitable mission. Handled tills, restocking, and maintained a clean, welcoming environment. Contributed to a positive atmosphere.
Education
Degrees, certifications, and relevant coursework
Association of Education Learning
Level 3 Diploma, Beauty Therapy
2024 - 2025
Completed a Level 3 Diploma in Beauty Therapy. Studied relevant techniques and practices in the field.
Nottingham Trent University
Bachelor of Laws (LLB) with Criminology, Law and Criminology
2022 - 2024
Pursued a Bachelor of Laws (LLB) with Criminology. Focused on legal principles and criminological studies.
Reading College
Multiple Diplomas and Access Course, Business, Travel and Tourism, Law, Accounting
2019 - 2022
Activities and societies: Completed Level 1 Diploma Business, Level 2 Diploma Travel and Tourism, and a Law and Accounting Access Course.
Undertook studies across various fields including Business, Travel and Tourism, Law, and Accounting. Gained foundational knowledge and multiple diploma qualifications.
Reading Girls School
GCSEs, General Studies
2017 - 2019
Grade: 6 GCSEs at grades 6-4
Completed secondary education, achieving 6 GCSEs at grades 6-4. Focused on core subjects including English and Maths.
Dimitar Vlahov
Elementary School, General Studies
2009 - 2017
Attended elementary school. Completed foundational studies.
Availability
Location
Authorized to work in
Job categories
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