Mehdi Didi

I am an accomplished IT Technologist with over a decade of experience managing diverse teams and projects across multi-platform and multi-location environments. My extensive expertise spans IT Infrastructure, Data Center Operations, Cloud (AWS & Azure), Observability, ITSM, and Major Incident Management. I have a proven ability to optimize IT service delivery and automate workflows, enhancing business continuity through innovative solutions.

In my current role as Operations Support Technologist and PM at ACS, I designed and implemented ITSM processes that significantly improved service availability. I led enterprise-wide major incident responses and managed AWS-hosted applications, focusing on cost optimization and security audits. My leadership experience includes overseeing global teams and driving critical projects in sectors such as Energy & Utilities, Manufacturing, and Technology.

Throughout my career, I have successfully transitioned enterprise IT operations to cloud-based solutions, reducing costs and improving scalability. I am passionate about developing training programs to upskill teams and enhance service delivery capabilities, ensuring compliance and driving operational excellence.