Tish Martinez

Acted as a customer advocate, championing customer-centric initiatives and driving alignment across departments to ensure a positive customer experience throughout the customer lifecycle. Spearheaded the onboarding process for new clients, ensuring seamless integration and adoption of OneSpan SaaS platform, increasing customer retention.

Acted as a customer advocate, championing customer-centric initiatives and driving alignment across departments to ensure a positive customer experience throughout the customer life cycle. Led the onboarding process for new clients, ensuring seamless integration and adoption of OneSpan SaaS platform, which increased customer retention. Monitored and analyzed customer usage data and performance met

Led domestic and international software implementation and integration projects for a broad span of SaaS solutions including identity verification, authentication, e-signature, cloud and mobile security for multi-national banks, financial institutions, and insurance providers. Coordinated internal resources and third parties/vendors for the flawless execution of projects.

Oversaw, planned, coordinated, and delivered store openings, closings, and relocation projects and system upgrades across various store platforms in multi-vendor environment. Provided technical leadership, training, and technical assistance in installation, conversion, and decommission of retail computer systems for field engineers, low voltage cabling contractors, and end users.

Developed, authored, and implemented test plans for retail client/server POS software running on Windows NT and OS/2 Platforms. Set up software environment and accommodate test plan specifications.

Provided remote second level hardware and software support end-user support for a large nationwide retail support center. Performed problem determination, troubleshooting, research, and resolution.

Directed domestic and international software implementation and integration projects for SaaS solutions, including identity verification, authentication, and e-signature. Managed cross-functional teams and served as the primary liaison for key stakeholders, defining project scope, developing detailed project plans, and overseeing risk and issue tracking. Coordinated internal resources and third-pa

Obtained an Associate of Applied Business degree with a focus on Business. This program provided foundational knowledge in business principles and practices.

Completed 120 hours towards a Bachelor of Science degree in Computer Science / Telecommunications. This coursework provided a strong understanding of computer systems and telecommunication technologies.