Herb Bradley User
@herbbradleyuser
Associate Director of Cloud Operations, modernizing platforms and observability to drive measurable operational excellence.
United StatesWhat I'm looking for
I’m an Associate Director focused on bridging global CIO strategy with cloud-native execution. I lead multi-year cloud modernization across healthcare SaaS platforms, aligning budgets, modernization roadmaps, vendor partnerships, and governance to business outcomes.
I build and run high-impact operations teams and service disciplines—standardizing Datadog enterprise monitoring, leading SOC 2 and HITRUST alignment, and delivering FinOps results like $2M+ in annual operational savings. From enterprise Commvault implementations to Azure/AWS reservation management and workload right-sizing, I drive scalable transformations with measurable improvements in MTTR and uptime.
Experience
Work history, roles, and key accomplishments
Aligned global CIO strategy with modernization roadmaps across healthcare SaaS, leading a multi-year Commvault data protection rollout and a $15M ELA with Silk.us. Drove $9.9M projected savings over three years, delivered $2M+ annual operational cost savings, standardized Datadog to reduce MTTR by 40%, and led a 18+ person org across PMO, BizOps, architecture, and technical support.
Founded and led the Systems Architecture team supporting healthcare SaaS platforms handling millions of daily transactions. Orchestrated datacenter migrations and led full migration of customer-facing claims processing applications to Microsoft Azure, maintaining 99.9% uptime through proactive capacity management, automation, and standardized monitoring.
Managed enterprise analytics and reporting platforms, leading Salesforce Einstein/Wave, Jaspersoft, and Pentaho for multiple SaaS products. Directed platform integration and transition during Cognizant’s acquisition of TriZetto, ensuring zero disruption to existing delivery pipelines.
Built and led the Jaspersoft BI practice, designing enterprise reporting environments and executive dashboards to track performance and SLA adherence. Architected a dynamic, parameter-driven “6-pack” executive reporting suite with URL-based access controls for role-specific, customized data views.
Senior Specialist, ServiceNow
NYSE Euronext
Jan 2008 - Jan 2011 (3 years)
Spearheaded an enterprise-wide ServiceNow implementation for NYSE Euronext’s largest global customer, driving IT consolidation by replacing three Remedy and two Jira instances. Built a custom Service Notifier workflow to proactively alert cross-functional teams of system outages, later adopted as a native platform capability.
Senior Analyst, ITSM
Lehman Brothers
Jan 2003 - Jan 2008 (5 years)
Advanced from global helpdesk to global Remedy support ownership, delivering dedicated IT support during expansion of the Mortgage Capital division. Deployed a Tech Requests service portal, executed continual service improvement, and produced C-suite KPI reporting using Crystal Reports.
Education
Degrees, certifications, and relevant coursework
The Chubb Institute
Certificate, Network Technician
Grade: GPA: 3.88
Earned a Certificate in Network Technician from The Chubb Institute in Parsippany, NJ (GPA: 3.88).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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