Open to opportunities

Jose Aguilar

@joseaguilar

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Trilingual sales and customer service leader driving market expansion, CRM adoption, and double-digit revenue growth.

Colombia

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What I'm looking for

I seek senior commercial roles where I can lead multicultural teams, drive CRM-led sales growth, expand markets internationally, and mentor talent in strategic, results-oriented environments.

I am a trilingual sales, marketing, and customer service executive with a PhD in Business Administration and an MBA in Logistics, bringing over 15 years of experience across Latin America, Europe, and the U.S.

I have led large multicultural commercial teams and operations exceeding USD 10M annually, implemented Salesforce and other CRMs regionally, and delivered measurable improvements such as 35% better client follow-up and 20% higher conversion rates.

My track record includes driving market entry and expansion, negotiating supplier and partnership agreements that reduced costs up to 12%, and designing market research and loyalty programs that increased retention by 30% and revenue growth by double digits.

I am committed to transforming businesses through strategic vision, operational discipline, and talent development—creating sustainable value by aligning commercial strategies, CRM systems, and cross-functional teams.

Experience

Work history, roles, and key accomplishments

Latin America Sales Manager

Dodona

Oct 2023 - Aug 2025 (1 year 10 months)

Led commercial operations across LATAM with a team of 30 sales executives and 110+ operations staff, managing projects > USD 10M annually; implemented Salesforce CRM improving follow-up efficiency by 35% and boosting conversion by 20%.

Salesforce CRM Sales Leadership Market Expansion Market Research CRM Revenue Growth

Brazil Sales Manager

Opisas Holding

Mar 2022 - Oct 2023 (1 year 7 months)

Led sales and investment operations in Brazil and drove expansion into the U.S., building partnerships across 5+ countries and increasing sales conversion by 40%; delivered 25% annual revenue growth via targeted marketing.

Sales Strategy Market Expansion Partnership Development Salesforce CRM Negotiation Marketing Campaigns Sales Forecasting Investor Relations

Sales & Customer Service Manager

Prime Holding Services

Sep 2018 - May 2021 (2 years 8 months)

Exceeded commercial targets, driving up to 20% annual real estate sales growth across Colombia and Panama; led 30 executives, implemented CRM/data analysis to cut customer abandonment time by 90% and raised retention 30%.

CRM Customer Retention Team Leadership Data Analysis Process Optimization Loyalty Programs

Project & Customer Service Manager

Alto

Aug 2016 - Jul 2018 (1 year 11 months)

Managed strategic accounts and projects for major clients (Falabella, Avianca, etc.), led a five-person team to streamline client processes and improve retention through targeted marketing and contract management.

Account Management Project Management Process Mapping Contract Drafting Cross Functional Collaboration Strategic Marketing

Customer Service Manager

Tyco Services ADT

Jul 2008 - Jul 2011 (3 years)

Led customer service and sales strategies across LATAM and the U.S., implemented Salesforce CRM with IT to optimize processes, and developed KPIs and dashboards to improve operational performance.