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Diego Antonio Rodriguez Rodriguez

@diegoantoniorodrigue

Bilingual customer support agent at Great Star, resolving customer issues in English and Spanish and translating customer and internal communications.

Peru

Message

What I'm looking for

I’m interested in supporting international clients through email and ticket-based workflows, with a focus on clear bilingual documentation.

At Great Star, I support customers in English and Spanish through digital communication channels. I investigate issues, coordinate follow-ups, and communicate resolutions clearly.

I also translate and adapt customer messages, emails, and internal documentation between English and Spanish. I document cases and follow-up actions while working toward service quality and customer satisfaction metrics.

At La Positiva Seguros y Reaseguros S.A., I handled administrative tasks related to insurance issuance and supported collections processes. I reviewed and validated documentation, and provided internal operational support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent (Bilingual)

Current

Great Star

Dec 2021 - Present (4 years 11 months)

Provide customer support in English and Spanish through digital channels, investigate issues, coordinate follow-ups, and translate messages and documentation.

Bilingual Customer Support Written Communication Issue Resolution English Spanish Translation Documentation Customer Satisfaction Problem Solving Quality Metrics Microsoft Office

Administrative Assistant – Issuance

La Positiva Seguros y Reaseguros S.A.

Sep 2015 - Dec 2020 (5 years 3 months)

Managed administrative tasks related to insurance issuance processes, reviewed and validated documentation, and provided internal operational support.

Administrative Support Documentation Insurance Operations Microsoft Office