diana wambui

Managed client relationships and supported insurance and banking inquiries while documenting interactions in internal systems. Drove bancassurance sales strategy to generate retail life business and resolve client issues to meet departmental targets.

Handled patient inquiries on billing, appointments, and services while maintaining high professionalism and empathy. Scheduled and confirmed appointments, processed payments, and followed up to ensure patient satisfaction while coordinating with internal departments.

Managed high-volume customer interactions across phone and live chat, resolving concerns related to orders, reshipments, and accounts. Converted customer interest into sales via cold calling, maintained CRM records, and gathered customer feedback through surveys.

Provided customer support through calls, email, live messaging, and social media while meeting productivity targets and SLA requirements. Processed orders and account updates, handled complaints, and upsold/cross-sold products based on customer needs and promotions.

Performed accurate data entry, documentation, and case tracking, supporting administrative and customer service tasks. Produced performance reports, managed calendars and weekly plans, and handled sensitive legal, financial, and personnel information with discretion.

Supported inventory tracking and procurement documentation while maintaining accurate records of supplies and transactions. Assisted with inspection, accounting, storage, requisition fulfillment, and inventory adjustments to support supply management.