Suzy Konje
@suzykonje
I build customer loyalty through insurance sales, relationship management, and responsive service.
KenyaWhat I'm looking for
I've supported customer experiences at Majorel Kenya, Absa Bank PLC, and Viaison Insurance Group, resolving inquiries, complaints, claims, renewals, and policy requests while building long-term client relationships.
At Absa, I drove growth for an assigned insurance portfolio, collected premiums, maintained transaction records, and helped customers understand insurance products. I use Zendesk, Beehive, Klaus, Jira, and CRM systems to document interactions, follow up on requests, and deliver seamless service in fast-paced, target-driven environments.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Viaison Insurance Group
Dec 2025 - Jul 2026 (7 months)
Managed client relationships, identified new business opportunities, and handled inquiries, complaints, and policy renewals. Prepared quotations and maintained accurate CRM records.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Customer Service
Completed a Certificate in Customer Service, enhancing skills in customer support and service delivery.
Kenya Institute of Professional Studies
Certificate, Food and Beverage Management
2017 - 2019
Completed a Certificate in Food and Beverage Management, gaining knowledge in hospitality and service operations.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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