Millicent Mugo
@millicentmugo
Customer service professional at TalentPop, resolving e-commerce issues and turning customer feedback into helpful content.
KenyaWhat I'm looking for
At TalentPop, I answer questions about products and services, process orders, and help resolve customer issues. I also respond to reviews, track customer service metrics, and document knowledge in helpful content.
Previously, I supported customers for Bolt through Majorel Kenya and Metro by T-Mobile through CCI Kenya. At Equity Bank Ltd., I worked in bancassurance relationship management, sales, and customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TalentPop
Sep 2023 - Present (3 years 1 month)
Answering questions about products and services, processing orders, resolving issues, and providing proactive customer outreach for an e-commerce agency.
Customer Relationship Specialist
Majorel Kenya
Sep 2022 - Apr 2023 (7 months)
Addressed rider and driver concerns for Bolt, ensuring customer satisfaction and achieving set KPIs and metrics.
Client Relationship Agent
CCI Kenya
Sep 2021 - Aug 2022 (11 months)
Delivered exceptional customer experiences for Metro by T-Mobile, upsold products, resolved issues, and handled large volumes of calls professionally.
Bancassurance Relationship Officer
Equity Bank Ltd
Mar 2020 - Mar 2021 (1 year)
Grew existing accounts in Bancassurance, conducted KYC, managed credit and payment collection, and trained bank personnel on insurance products.
Customer Experience Officer
Ecobank Kenya Ltd
Sep 2019 - Feb 2020 (5 months)
Opened accounts for walk-in customers, issued cards, and provided personalized service to ensure timely resolution of queries.
Sales Agent
Ecobank Kenya Ltd
Mar 2018 - Aug 2019 (1 year 5 months)
Sold current and savings accounts, educated customers on digital channels, and expedited resolution of customer problems.
Accounts/Audit Assistant
Nderitu Mairo & Co
Oct 2016 - Mar 2018 (1 year 5 months)
Verified invoices, prepared cash flows, reconciled accounts, and fulfilled general audit responsibilities.
Accountant
Origami Creative Co Ltd
Jan 2016 - Sep 2016 (8 months)
Processed journal entries, reconciled accounts, prepared financial statements, and managed petty cash.
Accounts/Audit Intern
Nderitu Mairo & Co
Feb 2015 - Apr 2015 (2 months)
Internship in accounts and audit at an audit firm registered with ICPAK.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Science, Entrepreneurship Studies
2012 - 2015
Bachelor of Science in Entrepreneurship Studies from Moi University from 2012 to 2015.
Reach Out Computer College
Certificate, Computer Applications
2011 - 2011
Certificate in Computer Applications from Reach Out Computer College in 2011.
Chuka Girls’ High School Kenya
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Kenya Certificate of Secondary Education from Chuka Girls’ High School Kenya from 2007 to 2010.
Our Lady of Mercy Girls’ Primary School
Kenya Certificate of Primary Education, Primary Education
1996 - 2006
Kenya Certificate of Primary Education from Our Lady of Mercy Girls’ Primary School from 1996 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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