Open to opportunities

Margaret Muhia

@margaretmuhia

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Customer-focused insurance and customer service professional with strong digital skills.

Kenya

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What I'm looking for

I seek a customer-focused role in insurance or digital support where I can use my communication, sales and problem-solving skills to improve client satisfaction and drive renewals.

I am a self-driven customer service and insurance professional with hands-on experience across insurance agencies, e-commerce support, and retail service environments. I combine strong communication, time management and planning skills with practical digital competence to resolve client issues and drive renewals.

At Jumia Kenya I handled high-volume client interactions using Salesforce, social media and live chat, while at multiple insurance agencies I issued policies, performed field sales, and managed claims follow-up to completion. I have a track record of improving customer satisfaction, meeting daily service volumes, and contributing to revenue through cross-sales.

I am committed to applying my critical thinking and Microsoft Office proficiency in roles that value customer relationship management, problem solving and consistent service delivery.

Experience

Work history, roles, and key accomplishments

Current

Insurance Agent

Current

Swellview Insurance Agency

Dec 2018 - Present (6 years 10 months)

Advised customers on general, life and health insurance products, issued policies, conducted field sales to generate leads, and followed up on claims and renewals to maintain client relationships.

Customer Service Insurance Sales Insurance Follow Up Policy Administration Field Sales Google Drive Client Relationship Management

Customer Service Representative

Jumia Kenya

Nov 2021 - Jul 2022 (8 months)

Resolved customer issues via Salesforce and live chat, handled social media and email support, and managed high-volume inquiries (100+ tickets/day) to improve customer satisfaction.

Customer Support Salesforce Live Chat Social Media Support Email Support Ticketing Systems

Insurance Agent / Receptionist

Royal Prestige Insurance Agencies & Romag Technologies

Nov 2016 - Nov 2018 (2 years)

Served customers with policy advice and issuance, sold automotive security accessories, managed reception duties, and conducted renewals and field outreach to grow sales.

M Pesa Operations Insurance Sales Policy Issuance Retail Sales Field Marketing Customer Service MPESA Operations

Customer Service Attendant

Double Cliq Cyber Café

Oct 2015 - Oct 2016 (1 year)

Provided front-desk customer service, handled MPESA transactions and sales of stationery/snacks, and processed document services for high daily volumes to ensure operational accuracy.

M Pesa Operations Customer Service MPESA Operations Sales Inventory Management