Catherine Wawira

As a Senior Customer Service Representative, I enhanced customer satisfaction by exceeding sales targets through upselling and cross-selling. I conducted risk assessments for high-risk clients and ensured compliance with regulations while resolving payment-related queries efficiently.

In my role at SENDWAVE, I managed a high volume of calls while achieving a 94% first call resolution rate. I conducted due diligence and AML checks, and actively engaged in training sessions to improve customer service delivery.

I provided exceptional customer service by promptly addressing inquiries and resolving complaints. My role involved multichannel communication and maintaining a positive demeanor to enhance customer satisfaction.

At Senti Mobile, I excelled in resolving customer inquiries and complaints swiftly. I built strong customer relationships and adhered to communication standards to enhance the overall customer experience.

As a Customer Care Executive at Airtel, I handled customer queries and complaints, ensuring high service levels and effective communication with team members to resolve issues promptly.

In my role as an Insurance Sales Agent, I focused on prospecting clients and maintaining strong customer relationships to ensure quality service delivery and account growth.

Currently pursuing a Diploma in Human Resource Management, focusing on the principles and practices essential for effective human resource management in organizations.

Completed a Diploma in Cooperative Management, gaining insights into cooperative principles, management practices, and the role of cooperatives in economic development.

Achieved the Kenya Certificate of Secondary Education, which provided a foundation in various subjects and prepared for further education.

Completed primary education, laying the groundwork for future academic pursuits and personal development.