Maria Lozano

Coordinated 30-50 online classes serving approximately 2,000 students, organizing schedules and assignments by level across four daily time slots. Built biweekly class plans using enrollment projections and class capacity to anticipate demand and guide resource allocation.

Supported daily store operations, customer inquiries, purchases, returns, and exchanges.

Coordinated project schedules and deadlines; communicated client requests to the development team. Prepared reports for financial purposes and maintained electronic and paper records.

Handled inbound calls and technical support for U.S. and Canadian customers while following privacy and security policies and meeting team metrics.

Coached agents toward team KPIs, reported team results to Account Managers, and worked with Quality Assurance and Training.

Bachelor of Business Administration, in progress, expected completion in December 2026.

Business Diploma from George Brown College, completed in June 2022.