Open to opportunities

diana adjei

@dianaadjei

Message

Customer Service Professional with Linguistics background

Ghana

Message

What I'm looking for

Seeking a role that utilizes my linguistic skills and customer service experience

I am a highly motivated and detail-oriented individual with a strong background in linguistics and customer service. With a Bachelor of Arts in Linguistics and Spanish from the University of Ghana and a study abroad experience at the University of Zaragoza, I possess a deep understanding of linguistic and cultural nuances.

Throughout my academic and professional journey, I have developed strong communication skills, both written and verbal, in English and Spanish. My experience in customer service has equipped me with the ability to build relationships and rapport with customers, ensuring excellent customer satisfaction.

I am proficient in a range of tools and software, including Zendesk, Slack, API, and MS Office Suite. My exceptional interpersonal skills enable effective collaboration and relationship building, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

Not Provided

Jan 2023 - Present (2 years 5 months)

Provided excellent customer service, answered inquiries, resolved issues, and ensured customer satisfaction

Zendesk Slack MS Office Suite Spanish English Time Management Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Arts, Linguistics and Spanish

2016 - 2021

Pursued a Bachelor of Arts in Linguistics and Spanish, completing relevant coursework in Phonetics and Phonology, Written Communication Skills, Translation and Interpretation, and Spanish Grammar and Composition.