Diamond Olowu

I am a dedicated and customer-focused professional with over 3 years of experience in consumer retail and B2B settings. My expertise lies in managing high-volume inbound and outbound communications, resolving complex customer inquiries, and ensuring customer satisfaction. I have a proven track record of cross-selling and upselling products and services, consistently achieving and surpassing sales targets.

In my role as a Customer Service and Sales Representative at Dhb Accessories, I streamlined operations and enhanced customer experience by providing reliable call support. I efficiently scheduled and managed appointments, which significantly boosted customer retention by 30% in my first year and up to 80% in my third year. My previous experience at LXGlobal Ventures allowed me to engage in cross-selling opportunities and maintain detailed records of customer interactions, further honing my skills in CRM tools and data management.