mazin abdullahi
@mazinabdullahi
I am an IT Support Engineer delivering efficient technical support, automation, and secure cloud-ready infrastructure.
United KingdomWhat I'm looking for
I am an IT Support Engineer who solves technical problems with a solution-focused mindset, prioritizing clear communication and strong team collaboration.
At Globalnet London I resolved 20+ daily tickets via ServiceNow with a 95% SLA resolution rate, implemented Cisco AnyConnect and Citrix to reduce remote login issues by 30%, configured Mimecast sandboxing to strengthen email security, and diagnosed Microsoft 365/Exchange issues to cut user downtime by 25%.
I automated Active Directory provisioning with PowerShell, managed patching and OS updates across 100+ devices, and deployed software rollouts to shorten rollout time by 40%. I hold CompTIA A+, Network+, Microsoft Server and Office 365 certifications, AWS Certified Cloud Practitioner and AZ-900, and I am completing ITILv4 Foundation to further align with ITIL best practices.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Globalnet
Sep 2023 - Present (2 years 1 month)
Resolved 20+ daily support tickets via ServiceNow, maintaining a 95% SLA resolution rate and reducing user downtime by 25% through Microsoft 365 and Exchange troubleshooting. Managed Cisco AnyConnect VPN and Citrix remote access to cut login issues by 30%, improved VDI uptime, automated Active Directory provisioning with PowerShell, and performed patch management across 100+ devices.
Education
Degrees, certifications, and relevant coursework
AXAxelos
ITIL v4 Foundation, IT Service Management
Pursuing ITIL v4 Foundation certification to validate knowledge of IT service management best practices.
AAAmazon Web Services (AWS)
AWS Certified Cloud Practitioner, Cloud Computing
Earned the AWS Certified Cloud Practitioner credential in 2025 validating foundational cloud concepts and AWS services.
MIMicrosoft
Microsoft AZ-900 (Azure Fundamentals), Cloud Computing (Azure)
Completed Microsoft AZ-900 (Azure Fundamentals) in 2025 covering basic cloud and Azure concepts.
COCompTIA
CompTIA A+, IT Support
Earned the CompTIA A+ certification in 2024 covering hardware, software, and troubleshooting fundamentals.
MIMicrosoft
Microsoft Office 365, Office Productivity / Cloud Services
Completed Microsoft Office 365 certification in 2024 demonstrating proficiency in Microsoft 365 administration and productivity tools.
COCompTIA
CompTIA Network+, Networking
Obtained CompTIA Network+ certification in 2024 validating networking concepts, protocols, and infrastructure troubleshooting.
MIMicrosoft
Microsoft Server 2022, Systems Administration
Achieved Microsoft Server 2022 certification in 2024 focused on Windows Server administration and management.
Trinity Academy London
GCSEs, Secondary Education
Completed GCSE qualifications at Trinity Academy London in 2023.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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