Samuel Ogundana
@samuelogundana
I’m an IT Support Engineer delivering secure Microsoft 365 and networking support.
United KingdomWhat I'm looking for
I’m an IT Support Engineer with a strong track record supporting Microsoft 365 environments, Active Directory, and Azure/Azure AD, while troubleshooting hardware, software, networking, and cloud issues end-to-end. I focus on diagnosing root causes quickly, resolving tickets confidently, and keeping systems secure through IT audits, risk assessments, and configuration best practices.
In my current role, I manage user identities and access permissions with Okta (including Okta Workflows), support Microsoft Exchange and Microsoft 365 hybrid environments, and help clients with both remote and onsite technical assistance. I’ve also driven practical migrations—successfully migrating large datasets with AvePoint Fly Migrator and supporting phone migrations from MobileIron to Microsoft Intune—while building and configuring laptops/desktops and maintaining operational reliability. Earlier experience includes first-line helpdesk support, SAP CRM customer support tied to a major Transport for London project, and long-term IT support that covered network/Wi‑Fi infrastructure, backups, and cybersecurity practices.
Experience
Work history, roles, and key accomplishments
IT Support / Helpdesk Engineer
F8 Networks Ltd
Jun 2022 - Present (4 years)
Managed and supported Microsoft 365 environments, ensuring configuration and security compliance. Led identity/access support for users and resolved hardware, software, and networking issues, including hybrid Microsoft 365 and Exchange environments.
IT Support Engineer
F8 Networks Limited
Dec 2020 - Nov 2022 (1 year 11 months)
Monitored and maintained company computer systems and networks, installing and configuring hardware, software, printers, and peripherals. Delivered first-line remote and onsite support and troubleshot password, email, virus, and network faults.
Business Customer Support Rep
Globacom Limited
Jan 2019 - Oct 2020 (1 year 9 months)
Provided IT support for service representatives on the Transport for London Congestion Project, troubleshooting customer payment and service-related issues. Monitored and maintained customer and configuration data in SAP CRM and communicated outcomes professionally with customers.
IT Support Technician
Katy Medical Centre
Mar 1999 - Nov 2018 (19 years 8 months)
Provided technical support for users and systems, managing network infrastructure and Wi-Fi connectivity. Performed data backup and recovery and maintained system security and cybersecurity practices.
Education
Degrees, certifications, and relevant coursework
Mid-Atlantic Maritime Academy
Search and Rescue (MIDATL-445) course, Search and Rescue
2018 -
Completed Search and Rescue (MIDATL-445) in 2018 at Mid-Atlantic Maritime Academy.
University of Ibadan
Bachelor of Science (B.Sc.), Computer Science
1994 - 1998
Earned a Bachelor of Science (B.Sc.) in Computer Science at the University of Ibadan from 1994 to 1998.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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