Henry Nwankwo
@henrynwankwo
2nd Line Service Desk Engineer at Vista Retail Support, resolving escalated network and Microsoft environment issues.
United KingdomWhat I'm looking for
At Vista Retail Support, I provide second-line support for escalated hardware, software, connectivity and access issues. I investigate complex incidents, identify root causes, and support Windows, Microsoft 365, Active Directory, Entra ID and Intune.
I progressed into this role after working as an IT service desk analyst at Vista Retail Support, where I supported Microsoft 365 and Windows Server environments. I hold a BTEC Level 3 Extended Diploma in Computing with Cybersecurity (DDM), and I’m interested in progressing into network or infrastructure engineering.
Experience
Work history, roles, and key accomplishments
2nd Line Service Desk Engineer
Vista Retail Support
Aug 2026 - Present (3 months)
Provide second-line technical support, resolving escalated hardware, software, connectivity and access issues. Troubleshoot Windows, Microsoft 365, Active Directory, Entra ID, Intune, and network infrastructure.
IT Service Desk Analyst
Vista Retail Support
Jul 2025 - Aug 2026 (1 year 1 month)
Delivered first-line technical support, diagnosing and resolving hardware, software, Office 365, and connectivity issues. Administered Microsoft 365 environments and supported Windows Server with Active Directory, DNS, DHCP, and file sharing.
Multi Drop Delivery Driver
Evri Couriers
Dec 2024 - Dec 2025 (1 year)
Picked up orders, planned delivery routes, verified orders, and drove safely. Communicated with customers, obtained signatures, and maintained the delivery vehicle.
Kitchen Assistant
Boom Battle Bar
Jul 2023 - Jul 2025 (2 years)
Prepared customer food, ensured kitchen cleanliness, unpacked stock, and arranged food items. Adhered to health and safety regulations and assisted chefs with meal preparations.
Team Member
KFC
May 2022 - Jul 2023 (1 year 2 months)
Maintained and organised the company filing system, answered incoming calls, typed documents, and ran professional errands.
Team Member
Cozy Marshee Diner
Nov 2017 - Jan 2021 (3 years 2 months)
Served customers, handled enquiries and payments, updated customer records, and managed product returns. Arranged products, unpacked stock, and kept the store clean.
Education
Degrees, certifications, and relevant coursework
University of California, Davis
Certification, Data Science
2021 - 2023
Completed a certification in SQL for Data Science.
IBM
Certification, Cybersecurity
2021 -
Completed a certification in Introduction to Cybersecurity Tools and Cyber-attacks.
The University of Sydney
Certification, Calculus
Completed a certification in Introduction to Calculus.
University of Colorado
Certification, Cryptography
2021 -
Completed a certification in Mathematical Foundations for Cryptography.
Cardiff and Vale College
BTEC Level 3 Extended Diploma, Computing with Cybersecurity
Grade: DDM
Completed a BTEC Level 3 Extended Diploma in Computing with Cybersecurity, achieving an overall grade of DDM.
Cardiff and Vale College
National Foundation Diploma, Computing
Grade: Merit
Completed a National Foundation Diploma in Computing, achieving an overall grade of Merit.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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