Jordan Lawrence
@jordanlawrence
Experienced IT support engineer skilled in Office 365, device repair, and client-focused technical services.
United KingdomWhat I'm looking for
I am a proactive IT technical engineer with extensive hands-on experience in Office 365 administration, device building and repair, antivirus management, and Azure/Entra Active Directory. I have supported high-profile TV and film productions and a broad client base, troubleshooting networks, third-party applications, and performing data recovery while maintaining client accounts and inventories.
I thrive on training and mentoring staff, improving processes, and researching solutions to complex technical issues. My background includes server configuration, backup and recovery tools, and a strong customer-service orientation developed through retail and hospitality roles.
Experience
Work history, roles, and key accomplishments
IT Technical Engineer
Optiv IT
Jul 2019 - Feb 2025 (5 years 7 months)
Provided on-site and remote IT support for TV/film production clients, managing Office 365 accounts, device builds/configuration, troubleshooting hardware/software, and performing data recovery; supported high-profile productions and improved client device reliability.
Junior Server Engineer
LA Micro UK
Sep 2018 - Jul 2019 (10 months)
Performed basic Dell server configuration, rebuilding and testing servers, maintained stock control and assisted with data entry using NAV, Access and QuickBooks to support operations.
Team Member / Tutor
Stormfront Retail Ltd
Jun 2016 - Sep 2018 (2 years 3 months)
Delivered one-to-one Apple training, provided retail customer service, performed basic Apple hardware repairs, processed payments/returns and trained new staff to improve store performance.
Night Receptionist
Travelodge
Jul 2015 - Sep 2015 (2 months)
Managed overnight front-desk operations including guest check-ins, security and fire safety checks, food/beverage service, and cashing up while maintaining public area standards.
Retail Assistant
Matalan
Oct 2013 - Jan 2014 (3 months)
Assisted customers, processed payments and returns, maintained shop floor presentation and supported stock displays to uphold store standards.
Camera Assistant (Work Experience)
Arri Media
Jun 2012 - Jun 2012 (0 months)
Supported studio operations with errands, stock replenishment, goods receipt and telephone management to assist camera and production teams.
Education
Degrees, certifications, and relevant coursework
East Berkshire College
BTEC Level 3 Diploma, Media Studies
2013 - 2015
Grade: Pass
Completed a BTEC Level 3 Diploma in Media Studies from 2013 to 2015.
Windsor Boys' School
GCSE / BTEC, Secondary Education
2010 - 2013
Studied GCSEs and BTEC subjects including History, Media Studies, Music Technology, IT, English, Mathematics, Dual Award Science, and Geography.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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