Dheeraj Mehra

As a startup enthusiast and customer experience specialist, I thrive in fast-paced environments where I can solve problems and build meaningful connections. My hands-on experience in Amazon US customer service has equipped me with the skills to understand business needs and ensure smooth operations. I am driven by curiosity and adaptability, always seeking to make a positive impact.

Currently, I work as a Customer Support Associate at TaskUs, where I handle over 50 customer inquiries daily through chat and email, maintaining an impressive 94% customer satisfaction score. My role involves resolving customer issues related to orders, payments, and returns, which has significantly reduced repeat contact rates. I have also managed peak-season volumes efficiently while consistently meeting key performance indicators.

In addition to my customer service experience, I founded Wagami Enterprises, where I identify new business opportunities and manage costs to ensure profitability. My educational background in Business Administration and Computer Applications from Panjab University further enhances my ability to navigate the complexities of business operations.