Dexter Benitez
@dexterbenitez
Reliable Customer Support & Patient Care Specialist with solid experience in multi-channel communications, healthcare support, and workflow management
PhilippinesWhat I'm looking for
At Nextvas Inc. and OpenLoop, I resolve order holds, missing clinical details, and insurance clearance issues so patients can receive timely diagnostic care.
I've been recognized as a Top Agent for accurate lab ordering, HIPAA compliance, and resolving order discrepancies. I support patients through email, chat, and online channels with a customer-focused approach.
Previously at Sercomm, I maintained precise inventory logs, data encoding, and material tracking in a production facility.
I also built frontline service experience at Jollibee, handling POS transactions and supporting daily store operations. I bring attention to detail, problem solving, and dependable follow-through to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative with over 2 years of experience at Nextvas Inc., specializing in high-accuracy lab order processing, strict HIPAA compliance, and resolving order discrepancies to deliver exceptional patient support.
Dedicated Patient Support Specialist with nearly 2 years of experience at OpenLoop, recognized as a Top Agent for high-accuracy lab ordering, strict HIPAA compliance, and resolving order discrepancies to ensure timely patient care.
Managed accurate inventory logs, data encoding, and material tracking within the production facility with high precision.
Delivered customer-focused service, handled POS transactions, and supported daily store operations.
Education
Degrees, certifications, and relevant coursework
Philippine Women's University
Senior Highschool Graduate, Information and Communications Technology
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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