Devu Rahim
@devurahim
Dedicated Quality Specialist with 1 year of experience at Amazon and Client Experience & Operations Associate (Consultant) — When Hounds Fly Ltd.
What I'm looking for
Results-driven Client Experience & Operations Specialist with hands-on experience in optimizing client journeys, improving onboarding efficiency, and managing cross-functional operations. Proven expertise in customer experience, quality assurance, data tracking, and operational excellence. Skilled in tools like Freshdesk, Slack, Airtable, Notion, and Excel to deliver seamless client support and data-driven process improvements.
Experience
Work history, roles, and key accomplishments
Client Experience & Operations
When Hounds Fly
Apr 2025 - Present (8 months)
Manage end-to-end student enrollment, onboarding, and payment processing using Airtable, Busypaws, and Stripe.
• Respond to client inquiries via Freshdesk, Slack, and OpenPhone; improved response times and satisfaction.
• Trained new hires on support processes, tools.
• Supported AI training initiatives and contributed to continuous process optimization.
Quality Specialist
Amazon
Responded to external customer queries promptly, ensuring exceptional service and satisfaction. Tracked, measured, and reported performance metrics, continuously evaluating effectiveness to drive improvements.
Education
Degrees, certifications, and relevant coursework
Symbiosis International University
Master of Business Administration, Human Resource Management
Currently pursuing an MBA in Human Resource Management through distance education, focusing on developing skills in managing human resources effectively within organizations.
Savitribai Phule Pune University
Bachelor of Business Administration, Business Administration
Completed a Bachelor's degree in Business Administration with a focus on Computer Applications, equipping with knowledge in business principles and technology integration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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