Open to opportunities

Devu Rahim

@devurahim

Dedicated Quality Specialist with 1 year of experience at Amazon and Client Experience & Operations Associate (Consultant) — When Hounds Fly Ltd.

India

Message

What I'm looking for

Seeking a challenging role where I can leverage my expertise to contribute to the success of a dynamic organization.

Results-driven Client Experience & Operations Specialist with hands-on experience in optimizing client journeys, improving onboarding efficiency, and managing cross-functional operations. Proven expertise in customer experience, quality assurance, data tracking, and operational excellence. Skilled in tools like Freshdesk, Slack, Airtable, Notion, and Excel to deliver seamless client support and data-driven process improvements.

Experience

Work history, roles, and key accomplishments

Current

Client Experience & Operations

Current

When Hounds Fly

Apr 2025 - Present (8 months)

Manage end-to-end student enrollment, onboarding, and payment processing using Airtable, Busypaws, and Stripe.
• Respond to client inquiries via Freshdesk, Slack, and OpenPhone; improved response times and satisfaction.
• Trained new hires on support processes, tools.
• Supported AI training initiatives and contributed to continuous process optimization.

Freshdesk Slack Notion Stripe PayPal Zapier AI Airtable Excel Marketing Sales Operations Client Relationships Client Success Client Management Client Relationship Management Data Analysis

Quality Specialist

Amazon

Responded to external customer queries promptly, ensuring exceptional service and satisfaction. Tracked, measured, and reported performance metrics, continuously evaluating effectiveness to drive improvements.

Customer Service Quality Assurance Data Analysis Microsoft Office

Education

Degrees, certifications, and relevant coursework

Symbiosis International University

Master of Business Administration, Human Resource Management

Currently pursuing an MBA in Human Resource Management through distance education, focusing on developing skills in managing human resources effectively within organizations.

Savitribai Phule Pune University

Bachelor of Business Administration, Business Administration

Completed a Bachelor's degree in Business Administration with a focus on Computer Applications, equipping with knowledge in business principles and technology integration.