Open to opportunities

Devu Rahim

@devurahim

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Dedicated Quality Specialist with 1 year of experience at Amazon

India

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What I'm looking for

Seeking a challenging role where I can leverage my expertise to contribute to the success of a dynamic organization.

As a dedicated Quality Specialist with 1 year of experience at Amazon, I have a proven track record of providing exceptional customer service and quality assurance. I am skilled in collaborating with stakeholders to create SOP's, action plans, and implementing roadmaps. With a strong background in quality assurance, I am confident in my ability to contribute to the success of a dynamic organization.

Throughout my experience at Amazon, I have developed strong skills in customer service, data analysis, and process improvement. I have a proven ability to work effectively with cross-functional teams to identify and resolve product issues, contributing to overall product improvement.

I am a driven individual with a passion for quality assurance and customer service. I am excited to leverage my expertise in a challenging role that aligns with my career goals.

Experience

Work history, roles, and key accomplishments

Quality Specialist

Amazon

Responded to external customer queries promptly, ensuring exceptional service and satisfaction. Tracked, measured, and reported performance metrics, continuously evaluating effectiveness to drive improvements.

Customer Service Quality Assurance Data Analysis Microsoft Office

Education

Degrees, certifications, and relevant coursework

Symbiosis International University

Master of Business Administration, Human Resource Management

Currently pursuing an MBA in Human Resource Management through distance education, focusing on developing skills in managing human resources effectively within organizations.

Savitribai Phule Pune University

Bachelor of Business Administration, Business Administration

Completed a Bachelor's degree in Business Administration with a focus on Computer Applications, equipping with knowledge in business principles and technology integration.