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Ashish Sapate

@aashishsapate

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Data quality and KPI reporting specialist optimizing customer success analytics with SQL.

India

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What I'm looking for

I’m looking for a role where I own KPI and workforce reporting, improve data quality with SQL, and turn operational signals into clear insights that drive faster issue resolution and better customer outcomes.

I’m a detail-oriented Data Quality & Product Review Specialist with 7+ years of experience in e-commerce and SaaS environments, focused on product data validation, categorization, and structured data analysis. I review product listings for accuracy, detect inconsistencies and duplicate or misleading entries, and improve data quality workflows to strengthen product discovery.

In my current Customer Success QA & Training Specialist role, I run daily KPI health checks across CS metrics, build and maintain operational dashboards (PowerBI/Excel), and produce weekly and monthly reports with actionable trends and risks. I own metric documentation, collaborate with Product/Support/Operations to resolve data discrepancies, and use SQL and spreadsheets to automate reporting and support data pipeline validation. Earlier, I monitored real-time service performance and agent utilization, and mentored 50+ employees in high-volume operations to improve accuracy, utilization, and service quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Success QA Specialist

Current

Pattern

Mar 2025 - Present (1 year 2 months)

Conduct daily KPI health checks across customer success metrics, identifying anomalies and supporting proactive issue resolution. Build Power BI/Excel dashboards and produce weekly/monthly trend reports while maintaining CS metric documentation and improving data quality through SQL-driven automation and validation.

KPIs Data Validation SQL Power BI Excel Dashboard Metrics Cross Functional Collaboration

Customer Success Specialist

Pattern

Aug 2024 - Mar 2025 (7 months)

Analyze customer and operational data to support performance tracking and reporting dashboards, maintaining structured datasets for business reviews and trend analysis. Support capacity planning by monitoring ticket volumes and trends and improve data capture/reporting processes using Excel for pattern and anomaly detection.

Customer Success Analytics SQL Excel Pivot Tables Capacity Planning Data Modeling Trend Analysis Cross Functional Collaboration

Senior Executive

Vodafone UK

Feb 2024 - Jul 2024 (5 months)

Monitor real-time service performance and agent utilization to improve response efficiency and service-level adherence. Handle escalations and collaborate with internal teams to optimize workflows supporting customer retention and operational performance.

Monitoring KPI Tracking Escalation Management Cross Functional Collaboration Customer Retention

Resolution Specialist

Amazon

Apr 2021 - Jul 2023 (2 years 3 months)

Analyze high-volume case data to identify trends, root causes, and operational gaps, supporting KPI tracking and reporting to improve service quality and compliance. Create training documentation and mentor 50+ employees to improve accuracy, utilization, and performance consistency.

Root Cause Analysis KPI Tracking Case Management Data Quality Assurance Mentoring Operational Compliance

Customer Service Associate

Amazon

Apr 2018 - Mar 2021 (2 years 11 months)

Consistently exceed CSAT and KPI targets in a high-volume environment while supporting operational projects focused on automation and workflow improvements. Assist with onboarding and training to improve team efficiency and service levels.

Customer Service CSAT KPI Performance Case Management Workflow Optimization Automation Support Onboarding