Danish Khan
@danishkhan10
I’m an Operations Quality Analyst focused on improving customer experience.
IndiaWhat I'm looking for
I’m a results-driven Operations Quality Analyst with 7+ years of experience spanning quality analysis, operations, customer service, technical support, and learning & development. I monitor and evaluate customer interactions to ensure adherence to quality standards and process compliance, and I’ve managed escalations to drive timely, guideline-aligned resolutions.
I identify performance gaps through audits and analysis, recommend improvements to raise service quality, and deliver actionable feedback to support continuous performance improvement. I also bring training and stakeholder-focused experience from roles delivering learning interventions and developing modules that strengthen learner engagement and training effectiveness.
Experience
Work history, roles, and key accomplishments
Monitors and evaluates customer interactions for quality and process compliance, managing customer escalations and ensuring adherence to guidelines and standards. Conducts audits, identifies performance gaps, and supports continuous improvement across teams.
Senior Learning Consultant
Great Learning
Nov 2020 - Jul 2022 (1 year 8 months)
Delivers training sessions and learning interventions to improve employee capability and performance. Designs and supports learning modules and manages learner engagement and training effectiveness.
Senior Associate
Personiv
Mar 2019 - Nov 2020 (1 year 8 months)
Handles backend operations and client deliverables while maintaining process accuracy and quality. Supports team productivity goals by completing operational tasks on time.
Manages customer queries, service requests, and escalations while maintaining high satisfaction standards. Provides prompt resolution and support across customer service interactions.
Provides technical support for system and software-related issues in a customer-facing environment. Maintains service quality, response time, and issue resolution standards.
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University
B.Tech in Electrical Engineering, Electrical Engineering
2011 - 2015
Completed a B.Tech in Electrical Engineering at Rajasthan Technical University from 2011 to 2015.
St. Xavier’s School, Bokaro
Class XII (ISC), Higher Secondary (ISC)
Grade: 71%
Completed Class XII (ISC) at St. Xavier’s School in Bokaro with a reported score of 71%.
St. Xavier’s School, Bokaro
Class X (ICSE), Secondary Education (ICSE)
Grade: 73%
Completed Class X (ICSE) at St. Xavier’s School in Bokaro with a reported score of 73%.
Availability
Location
IndiaAuthorized to work in
Job categories
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