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Devin Kirkman

@devinkirkman

Customer-focused sales and claims processing professional skilled in high-accuracy data entry and CRM systems.

United States
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What I'm looking for

I’m looking for a role where I can deliver excellent customer service, maintain 95%+ accuracy in data work, and use CRM systems to resolve issues quickly. I want a team that values ownership, high-volume efficiency, and continuous improvement.

I’m a detail-oriented, customer-focused professional with experience across retail sales, claims processing, and administrative support. I consistently balance speed and accuracy, maintaining 95%+ precision while handling high-volume workloads.

In wireless sales, I help 40–60 customers daily and manage full store operations independently. I ranked top 50% in district sales performance and oversaw $50K+ in inventory while keeping merchandising and inventory accuracy on track.

Previously, as an Employment Security Program Representative, I processed 80–120 claims weekly with 95%+ accuracy and guided 50+ clients through program requirements. I trained 5+ employees on internal systems, resolved discrepancies, and improved processing time.

I bring strong technical problem-solving and administrative discipline—supported by CRM tools like Salesforce, Omni, and RQ, plus Microsoft Office and Google Workspace. I’m energized by roles where I can combine client service, data accuracy, and efficient troubleshooting to drive outcomes.

Experience

Work history, roles, and key accomplishments

IDES logoID

Employment Security Program Representative

IDES

Aug 2020 - Aug 2022 (2 years)

Processed 80–120 claims weekly with 95%+ accuracy and provided program guidance to 50+ clients each week. Trained 5+ employees on internal systems, resolving discrepancies and improving processing time.

Education

Degrees, certifications, and relevant coursework

CC

Collbran Job Corps

Cisco Certification, Cisco

Completed a Cisco certification program through Collbran Job Corps in 2018.

PC

Pikes Peak Community College

Game Design, Game Design

Studied Game Design at Pikes Peak Community College, with coursework noted for 2016.

CS

Community Prep School

High School Diploma, High School

Earned a High School Diploma from Community Prep School in 2015.

Tech stack

Software and tools used professionally

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