Maya Brooks
@mayabrooks
Inside Sales professional who builds client relationships and resolves complex claims with clarity and speed.
ZimbabweWhat I'm looking for
I’m an adaptable, solutions-focused professional with a Bachelor’s in Business Administration and a strong background in customer service, sales, and claims management. I’m at my best in client-facing roles that require clear communication, problem-solving, and calm follow-through in high-volume environments.
As an Inside Sales Representative at Finish Line Tax Solutions, I generate and nurture customer relationships through strategic engagement and trust-building. I also provide operational support to the sales team by managing inquiries and directing them to the appropriate parties, while maintaining in-depth knowledge of products and services to deliver accurate information.
Previously, as a Claims Associate at State Farm, I processed claim information while communicating effectively with internal and external customers. I investigated claims, evaluated facts, applied coverage, ensured accurate documentation, and used knowledge of state and federal insurance laws and regulations to support efficient claim resolutions.
Earlier in my career at The Vitamin Shoppe, I processed customer transactions accurately, delivered excellent service through in-person interactions and phone support, and helped maintain store operations by contributing to team goals. Across every role, I’m consistent about managing multiple priorities and delivering excellent customer experiences while supporting organizational growth.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Finish Line Tax Solutions
Jan 2021 - Feb 2025 (4 years 1 month)
Generated and nurtured customer relationships through strategic engagement and trust-building, while providing accurate product and service information. Supported the sales team by managing inquiries, routing customers appropriately, and resolving issues via phone and in-person interaction.
Processed and investigated insurance claims by evaluating facts, applying coverage, and ensuring accurate documentation for internal and external customers. Resolved claim issues in a high-volume contact center environment while using state and federal regulations and strong conflict resolution.
Associate / Cashier
The Vitamin Shoppe
Sep 2014 - Mar 2018 (3 years 6 months)
Processed customer transactions with accuracy and supported store operations while delivering excellent in-person and phone customer service. Assisted with guest orders and maintained a welcoming environment that supported team goals.
Education
Degrees, certifications, and relevant coursework
Texas Woman’s University
Bachelor of Business Administration, Business Administration
2021 - 2025
Activities and societies: Built and maintained client relationships; supported the sales team by managing inquiries and directing them to appropriate parties; delivered accurate product/service information; supported customers and contractors via phone and in person.
Completed a Bachelor of Business Administration at Texas Woman’s University, graduating in May 2023 and enrolling from 2021 to 2025. Emphasized client relationship building, handling inquiries/operational support, and resolving customer issues.
Richland Community College
Associate of Science, Dietetics
Earned an Associate of Science in Dietetics from Richland Community College, graduating in May 2018.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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