Open to opportunities

Devin Curry

@devincurry

Customer support professional with 10+ years resolving issues, managing CRM pipelines, and delivering seamless customer experiences.

United States

Message

What I'm looking for

I’m looking for a customer support role where I can own issues end-to-end, maintain accurate CRM records, and support compliance-minded teams. I want a metrics-driven environment that values empathy, reliability, and fast, solutions-first resolution.

I’m a customer-focused support professional with 10+ years of client-facing experience across contact center, program coordination, and retail environments. I’m known for reliability, empathy, and a solutions-first mindset—especially when handling escalations and keeping customers moving forward.

In remote roles, I managed 200–240+ daily customer contacts, resolved pre-sale inquiries, and scheduled consultations with a 100% appointment show rate. I track the full customer pipeline in CRM—logging interactions, updating statuses, and scheduling follow-ups to ensure zero drop-off—while consistently exceeding KPIs in metrics-driven environments.

I also bring strong compliance awareness (HIPAA-aware) and disciplined documentation habits. I’ve processed and verified compliance documentation with 100% accuracy for high-volume contractor files, maintained detailed CRM/Excel records, and provided cross-trained, go-to support in high-pressure customer situations.

Experience

Work history, roles, and key accomplishments

Customer Support & Inside Sales Rep

Renewal by Andersen

Jul 2025 - Jan 2026 (6 months)

Managed 200–240+ daily customer contacts remotely, resolving pre-sale inquiries and scheduling consultations with a 100% appointment show rate. Maintained end-to-end customer pipelines in CRM by logging interactions, updating statuses, and scheduling follow-ups to prevent drop-off.

CRM Management Appointment Setting Sales Support Escalation Handling KPI Tracking Microsoft Excel

Trade Ally Coordinator

ICF

Oct 2023 - Jul 2024 (9 months)

Served as the primary remote point of contact for contractors and utility partners on the NYC Clean Heat Program, resolving inquiries and supporting smooth account participation. Processed and verified compliance documentation with 100% accuracy while maintaining detailed CRM and Excel records.

CRM Management Compliance Documentation Data Verification Escalation Handling Excel reporting Record keeping Process Coordination

Customer Service Associate

ShopRite of Millburn

Oct 2012 - Jul 2021 (8 years 9 months)

Provided 8+ years of customer service, handling transaction disputes, refunds, and escalations as the go-to associate for difficult cases. Cross-trained across departments and supported new-hire training and peak-hour coverage.

First Call Resolution (FCR)Escalation Handling Retail Customer Service Training Support