Devin Curry
@devincurry
Customer support professional with 10+ years resolving issues, managing CRM pipelines, and delivering seamless customer experiences.
United StatesWhat I'm looking for
I’m a customer-focused support professional with 10+ years of client-facing experience across contact center, program coordination, and retail environments. I’m known for reliability, empathy, and a solutions-first mindset—especially when handling escalations and keeping customers moving forward.
In remote roles, I managed 200–240+ daily customer contacts, resolved pre-sale inquiries, and scheduled consultations with a 100% appointment show rate. I track the full customer pipeline in CRM—logging interactions, updating statuses, and scheduling follow-ups to ensure zero drop-off—while consistently exceeding KPIs in metrics-driven environments.
I also bring strong compliance awareness (HIPAA-aware) and disciplined documentation habits. I’ve processed and verified compliance documentation with 100% accuracy for high-volume contractor files, maintained detailed CRM/Excel records, and provided cross-trained, go-to support in high-pressure customer situations.
Experience
Work history, roles, and key accomplishments
Managed 200–240+ daily customer contacts remotely, resolving pre-sale inquiries and scheduling consultations with a 100% appointment show rate. Maintained end-to-end customer pipelines in CRM by logging interactions, updating statuses, and scheduling follow-ups to prevent drop-off.
Served as the primary remote point of contact for contractors and utility partners on the NYC Clean Heat Program, resolving inquiries and supporting smooth account participation. Processed and verified compliance documentation with 100% accuracy while maintaining detailed CRM and Excel records.
Customer Service Associate
ShopRite of Millburn
Oct 2012 - Jul 2021 (8 years 9 months)
Provided 8+ years of customer service, handling transaction disputes, refunds, and escalations as the go-to associate for difficult cases. Cross-trained across departments and supported new-hire training and peak-hour coverage.
Education
Degrees, certifications, and relevant coursework
Union County College
Certificate of Leadership, Leadership
2020 -
Earned a Certificate of Leadership from Union County College in 2020.
Union County College
Coursework, Information & Technology
2018 - 2020
Grade: 3.0
Completed coursework in Information & Technology at Union County College from 2018 to 2020, maintaining a GPA of 3.0.
Availability
Location
United StatesAuthorized to work in
Job categories
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