Deven BhattDB
Open to opportunities

Deven Bhatt

@devenbhatt

Experienced Microsoft 365 Administrator and IT Support Engineer.

India
Message

What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative environment, and the chance to work with innovative technologies.

I am an expert Support Engineer with five years of experience in Information Technology, dedicated to excellence and driven by a proactive approach. My passion for technology and problem-solving allows me to fully utilize my logical and reasoning abilities to achieve both personal and organizational goals.

Currently, I serve as an Analyst I in Infrastructure Services at DXC Technology, where I provide Tier 3 support for Microsoft 365 services, including Exchange Online, SharePoint, and MS Teams. I address major incidents in IAM and Cybersecurity, ensuring compliance with security measures while managing email security and user policies. My previous roles have equipped me with extensive experience in managing Microsoft Exchange servers and providing technical support across various platforms.

With a strong foundation in Microsoft technologies and a commitment to continuous learning, I am eager to contribute my skills and knowledge to a dynamic team that values innovation and growth.

Experience

Work history, roles, and key accomplishments

DT
Current

Analyst I Infrastructure Services

DXC Technology

Sep 2020 - Present (4 years 10 months)

Provided Tier 3 support for Microsoft 365 services including Exchange Online, SharePoint, MS Teams, and OneDrive. Addressed major incidents and escalations in IAM (OKTA and Azure Entra ID) and Cybersecurity (Zscaler), ensuring security compliance with Microsoft Defender for Office 365. Administered email security using Cisco Cloud Email Security (CES) and Cisco Email Security Appliance (ESA), conf

HP

Exchange Support Engineer

HR India Solution Pvt

Feb 2019 - Present (6 years 5 months)

Monitored and analyzed email system activities to ensure performance and availability, managing Microsoft Exchange servers for user mailbox creation, deletion, and modification. Resolved inbound and outbound mail flow issues, specializing in troubleshooting Outlook 2016/Office 365 and providing on-call technical support. Administered Exchange databases, tracked error logs, and reported on the stat

TI

Desktop Support Engineer

TeamLease (Times Internet)

Jun 2018 - Present (7 years 1 month)

Monitored Symantec Enterprise Protection logs to track vulnerabilities and malware on user systems, managing Symantec Endpoint and Encryption to decrypt and update systems with the latest client software and antivirus databases. Provided user and remote support to Times Internet users across India. Resolved IT Service Desk escalations and handled support requests, ensuring resolution within SLA.

Education

Degrees, certifications, and relevant coursework

US

Unknown School

10th All Subject, All Subjects

Completed 10th grade with a focus on all subjects.

US

Unknown School

12th Commerce Stream, Commerce Stream

Completed 12th grade with a focus on the Commerce stream.

SU

SOL Delhi University

BCOM, Commerce

Graduated with a Bachelor of Commerce degree from SOL Delhi University.

Tech stack

Software and tools used professionally

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