DBDeven Bhatt
@devenbhatt
Experienced Microsoft 365 Administrator and IT Support Engineer.
IndiaWhat I'm looking for
I am an expert Support Engineer with five years of experience in Information Technology, dedicated to excellence and driven by a proactive approach. My passion for technology and problem-solving allows me to fully utilize my logical and reasoning abilities to achieve both personal and organizational goals.
Currently, I serve as an Analyst I in Infrastructure Services at DXC Technology, where I provide Tier 3 support for Microsoft 365 services, including Exchange Online, SharePoint, and MS Teams. I address major incidents in IAM and Cybersecurity, ensuring compliance with security measures while managing email security and user policies. My previous roles have equipped me with extensive experience in managing Microsoft Exchange servers and providing technical support across various platforms.
With a strong foundation in Microsoft technologies and a commitment to continuous learning, I am eager to contribute my skills and knowledge to a dynamic team that values innovation and growth.
Experience
Work history, roles, and key accomplishments
Analyst I Infrastructure Services
DXC Technology
Sep 2020 - Present (4 years 10 months)
Provided Tier 3 support for Microsoft 365 services including Exchange Online, SharePoint, MS Teams, and OneDrive. Addressed major incidents and escalations in IAM (OKTA and Azure Entra ID) and Cybersecurity (Zscaler), ensuring security compliance with Microsoft Defender for Office 365. Administered email security using Cisco Cloud Email Security (CES) and Cisco Email Security Appliance (ESA), conf
Exchange Support Engineer
HR India Solution Pvt
Feb 2019 - Present (6 years 5 months)
Monitored and analyzed email system activities to ensure performance and availability, managing Microsoft Exchange servers for user mailbox creation, deletion, and modification. Resolved inbound and outbound mail flow issues, specializing in troubleshooting Outlook 2016/Office 365 and providing on-call technical support. Administered Exchange databases, tracked error logs, and reported on the stat
Desktop Support Engineer
TeamLease (Times Internet)
Jun 2018 - Present (7 years 1 month)
Monitored Symantec Enterprise Protection logs to track vulnerabilities and malware on user systems, managing Symantec Endpoint and Encryption to decrypt and update systems with the latest client software and antivirus databases. Provided user and remote support to Times Internet users across India. Resolved IT Service Desk escalations and handled support requests, ensuring resolution within SLA.
Education
Degrees, certifications, and relevant coursework
Unknown School
10th All Subject, All Subjects
Completed 10th grade with a focus on all subjects.
Unknown School
12th Commerce Stream, Commerce Stream
Completed 12th grade with a focus on the Commerce stream.
SOL Delhi University
BCOM, Commerce
Graduated with a Bachelor of Commerce degree from SOL Delhi University.
Tech stack
Software and tools used professionally
Availability
Location
India
NepalJob categories
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