Suresh Kumar
@sureshkumar5
Experienced IT professional specializing in Microsoft technologies and support.
IndiaWhat I'm looking for
With over ten years of experience in IT, I specialize in Microsoft technologies, particularly Office 365, Azure AD, and Microsoft Intune. My career has been marked by a commitment to enhancing operational efficiency and user satisfaction through strategic process improvements and effective communication. I have successfully managed large-scale email operations and implemented security policies that ensure compliance and protect user data.
In my recent role as a Desktop Engineer at Inchcape Shipping Services, I designed and maintained the Microsoft M365 infrastructure for 10,000 users, ensuring seamless email operations and secure device access. My previous positions have equipped me with a robust skill set in managing user mailboxes, executing hybrid configurations, and providing advanced troubleshooting support. I thrive in collaborative environments where I can leverage my technical expertise to drive improvements and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Desktop Engineer
Inchcape Shipping Services
Feb 2023 - Present (2 years 6 months)
Designed, implemented, and maintained Microsoft M365 and Intune infrastructures, managing 10,000 user mailboxes and ensuring seamless email operations. Configured and managed conditional access policies for mailboxes and Azure-integrated applications, enhancing security and compliance.
Messaging Services Advisor
NTT DATA
Jun 2021 - Present (4 years 2 months)
Managed and administered 5,000 user mailboxes in Office 365, ensuring seamless email operations and optimizing user access. Executed hybrid configurations and administered AAD Connect for efficient directory synchronization, enhancing user identity management.
Senior Technical Support Engineer
Alshaya Outsourcing Company India
Jan 2020 - Present (5 years 7 months)
Managed 15,000 user mailboxes in Office 365 and oversaw O365 licensing and On-Prem Exchange mailbox provisioning. Configured and administered AAD Connect and ADFS servers to maintain directory integrity and supported integration between Office 365 and on-premises environments.
System Administrator
Inlogic Technologies Pvt Ltd
Dec 2018 - Present (6 years 8 months)
Led Office 365 migration projects for clients, successfully enhancing productivity for 100-400 users. Configured and managed AAD Connect and ADFS servers to streamline authentication processes and implemented MFA for O365 users, enhancing security postures.
IT Executive - L2
AGS Health Pvt Ltd
Jan 2016 - Present (9 years 7 months)
Provided L2 IT support, troubleshooting and resolving technical issues for users. Collaborated with senior IT staff to escalate and resolve complex problems, ensuring minimal disruption to operations.
Team Leader – Networking
Ecare India Pvt Ltd
Mar 2011 - Present (14 years 5 months)
Led a team focused on networking operations, ensuring the stability and performance of network infrastructure. Managed network configurations and resolved connectivity issues, contributing to efficient system operations.
Education
Degrees, certifications, and relevant coursework
Madras University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications in Computer Applications through correspondence from Madras University.
Sri Venkatachalapathy Polytechnic College
Diploma, Electrical and Electronics
Completed a Diploma in Electrical and Electronics from Sri Venkatachalapathy Polytechnic College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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