Mahesh Gurav
@maheshgurav
Microsoft 365 Administrator with expertise in technical support and security.
IndiaWhat I'm looking for
I am a dedicated Microsoft 365 Administrator with extensive experience in managing and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams. My journey in this field has allowed me to enhance productivity and ensure optimal performance for users across various organizations. I pride myself on my ability to troubleshoot complex issues and provide Level 2 support, minimizing downtime and maximizing user satisfaction.
Throughout my career, I have successfully managed multiple clients as a Technical Consultant, delivering comprehensive support while achieving impressive metrics such as a 10-minute average customer wait time for support tickets. My expertise in PowerShell scripting has enabled me to automate administrative tasks, streamlining processes and improving efficiency. I am passionate about user onboarding and training, ensuring that clients can fully leverage their Microsoft 365 licenses and services to boost productivity.
Experience
Work history, roles, and key accomplishments
Technical Consultant Microsoft 365
Softline India (Now Noventiq)
Aug 2021 - Apr 2024 (2 years 8 months)
Delivered comprehensive Office 365 support focusing on Active Directory, ADFS, and Exchange Online. Managed user licenses, executed PowerShell scripts, and provided training to enhance customer satisfaction and productivity.
Microsoft 365 Administrator
Locuz Enterprises
Aug 2023 - Nov 2023 (3 months)
Administered and supported Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams. Provided Level 2 support for Outlook and Teams, configured MFA, and managed O365 calendar sharing. Worked on tenant-to-tenant migration and various infrastructure projects.
Consultant for Office 365 Services
Capgemini Ltd
Mar 2019 - Jun 2021 (2 years 3 months)
Supported Office 365 services, ensuring quality metrics adherence. Managed user accounts and groups through PowerShell, monitored audit logs for security, and provided seamless onboarding for users.
Support Engineer
Wipro BPS Limited
Dec 2016 - Feb 2019 (2 years 2 months)
Provided exceptional support for Microsoft Active Directory and Exchange Online. Achieved SLA targets while managing email security and supporting enterprise customers with over 1000 licenses.
Education
Degrees, certifications, and relevant coursework
RKDF University
Bachelor of Engineering, Electronics and Telecommunication
2019 - 2022
Bachelor of Engineering in Electronics and Telecommunication, focusing on the principles of electronics, communication systems, and telecommunications technology.
Maharashtra State Board
Higher Secondary Certificate, Science
2010 - 2010
Completed Higher Secondary Certificate (H.S.C), focusing on science subjects to prepare for engineering studies.
Tilak Maharashtra University
Diploma, Electronics and Telecommunication
2005 - 2008
Diploma in Electronics and Telecommunication, covering foundational concepts in electronics, circuit design, and communication technologies.
Maharashtra State Board
Secondary School Certificate, General Education
2005 - 2005
Completed Secondary School Certificate (S.S.C), providing a foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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