At Call Experts, I supported international customers by phone, email, and live chat, investigating issues and explaining step-by-step solutions. I managed support tickets in Zendesk and escalated complex cases with detailed notes.
At MTN, I assisted individual and business customers with telecom and internet products, plans, and services. I resolved account and service issues where possible, followed up after resolution, and updated customer records.
At Demorage, I welcomed new customers, guided them through onboarding, and followed up on open enquiries. I also logged customer contacts in the CRM and passed requests and feedback to the right team members.
