Open to opportunities

Destiny nwankwere ginikachi

@destinynwankweregini

Message

Customer support executive focused on improving satisfaction through data-driven communication and process efficiency.

Nigeria

Message

What I'm looking for

I seek a role where I can improve customer experience through data-driven support, collaborative problem-solving, and process optimization in a growth-oriented team.

I am a detail-oriented Customer Support Executive with hands-on experience in virtual assistance, administrative management, and CRM workflows.

At Bento Africa I addressed payroll and HR-related inquiries across email, phone and chat, collaborating with product teams to escalate technical issues and achieve a 90% first-contact resolution rate.

Previously, I managed recruitment processes at Macdonald Recruitment Agency, coordinating interviews for over 29 candidates, reducing time-to-fill by 25%, and resolving 95% of inquiries on first contact.

I hold a BSc in Biochemistry, a PGD in Education, and completed ALX Africa Virtual Assistant Training; I bring strong communication, problem-solving, and reporting skills to roles that value customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Bento Africa

Dec 2024 - Aug 2025 (8 months)

Resolved payroll and HR customer inquiries via email, phone, and chat, achieving a 90% first-contact resolution and improving user satisfaction; escalated feedback to product team to drive product improvements.

Customer Support CRM Customer Escalation Reporting Remote Collaboration

Customer Support Representative

Macdonald Recruitment Agency

Aug 2023 - Oct 2024 (1 year 2 months)

Managed recruitment communications and scheduling for 29+ candidates, reducing time-to-fill by 25% and achieving 95% first-contact resolution to boost client satisfaction by 15%.

Recruitment coordination Scheduling Customer Support CRM Reporting