Destiny Mba

I am a dedicated customer service executive with over 5 years of experience in customer service, call center management, and administrative support. My journey has been marked by a commitment to optimizing service delivery and exceeding customer satisfaction goals. In my previous role as Branch Manager at Franko Trading Enterprise, I successfully led initiatives that enhanced customer experience, streamlined call center operations, and ensured seamless coordination of dispatch services.

My proactive approach to problem-solving resulted in a remarkable 30% improvement in customer satisfaction ratings and a 20% reduction in delivery delays. I am adept at utilizing CRM tools such as Zendesk and Trello to manage customer interactions and track service performance effectively. As a certified Virtual Assistant, I possess expertise in Microsoft Office, data entry, and remote communication tools, allowing me to provide efficient administrative support while maintaining a high level of professionalism.

I take pride in creating positive client experiences and fostering team collaboration. I am eager to bring my skills in customer engagement and operational coordination to your team, contributing to the achievement of your organizational goals. I look forward to discussing how my experience aligns with your needs.