Open to opportunities

Destiny Ellison

@destinyellison

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Customer-focused service professional with strong HR and collections experience, bilingual in English and Spanish.

United States

Message

What I'm looking for

I seek a role where I can leverage customer service, HR, and collections experience in a collaborative environment with growth, clear processes, and opportunities to resolve complex customer issues.

I am a customer-focused service professional with experience in call centers, collections, and human resources. I consistently resolve high volumes of inquiries, manage accounts, and maintain accurate records while following compliance and privacy policies.

I bring bilingual communication skills, strong computer proficiency (MS Office, CRM systems), and proven problem-solving in escalations, onboarding, and benefits administration—ready to contribute to a team focused on excellent service and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Harris County Toll Road Authority

Dec 2024 - Present (1 year 3 months)

Manage EZ TAG accounts, process payments and payment plans, and resolve toll violations while maintaining PCI-compliant payment handling and negotiating escalated customer issues within HCTRA policies.

Customer Service Account Management Payment Processing PCI Compliance Data Entry MS Office Problem Solving

Debt Collector

Linebarger Goggan Blair & Sampson, LLP

Aug 2024 - Nov 2024 (3 months)

Managed client communications by phone and email, maintained accurate case and billing records in firm databases, processed payments when applicable, and escalated legal or client issues to appropriate personnel.

Collections Client Communication Case Management Data Entry CRM Microsoft Office Billing

Human Resources Assistant

Encompass Health

Aug 2023 - Aug 2024 (1 year)

Supported daily HR operations including onboarding, benefits administration, I-9 verification, and confidential personnel file maintenance while coordinating orientation and recruitment logistics.

Onboarding HR & Administration I 9 Verification Benefits Administration Confidential Files Recruitment support Reporting

Customer Service Representative

Everise

Jun 2022 - Sep 2023 (1 year 3 months)

Handled high-volume inbound support, resolving ~500 weekly inquiries and 50+ escalations daily while processing transactions, returns, and maintaining accurate CRM records to meet performance targets.

Escalation Management CRM Returns Processing MS Office Quality Assurance Multitasking

Caregiver

At Your Side Home Care

Jun 2022 - May 2023 (11 months)

Provided individualized in-home care for elderly patients, assisted with activities of daily living, medication monitoring, meal preparation, and coordinated care per physician instructions.

Patient Care Record keeping HIPAA

Server / Bartender / Trainer

Olive Garden

Aug 2021 - Apr 2022 (8 months)

Exceeded sales targets and trained 12 staff, improving order size by 12% and overall sales by 8% through upselling and staff coaching while managing weekend close-out procedures.