Desstynie Delgado

I’m a dependable, customer-focused professional who thrives in fast-paced environments, helping people with clear communication and calm problem-solving. I bring experience across customer service, retail operations, phone support, and healthcare communication, backed by bilingual strength in English and Spanish.

Most recently, I worked as a Customer Service Representative at Valley Care Pharmacy, where I managed high-volume inbound and outbound calls about prescription status, refill requests, deliveries, and patient inquiries. I provided professional, compassionate support while maintaining HIPAA compliance and confidentiality, and I resolved concerns efficiently—de-escalating difficult situations with strong communication. I also scheduled medication pickups, coordinated deliveries, maintained accurate customer records, and handled multiple phone lines while staying highly attentive to detail.

Before and alongside that role, I supported retail operations and sales through positions including Overnight Stock Associate at Walmart and Sales Associate at Snack Shack. I helped complete overnight inventory and stocking goals, maintained organization and accuracy with merchandise and inventory tasks, and adapted quickly to changing priorities. I’m also credentialed as a Certified Phlebotomy Technician (CPT) and hold CPR, BLS, and AED certifications, reflecting my commitment to safety, readiness, and service excellence.